What's covered under

GWM Australia

's warranty?

GWM Australia covers new GWM and HAVAL vehicles with a 7-year, unlimited-kilometre factory warranty against defects in materials and workmanship. Claims are lodged through authorised dealers, not head office. The GWM warranty Australia buyers receive is bundled into an ownership package the brand calls GWM Care.

New vehicle warranty

• 7 years / unlimited kilometres on new GWM and HAVAL vehicles first sold in Australia through an authorised dealer. GWM states it will "repair or replace any components which prove defective in material or workmanship, free of all charges," subject to the warranty terms — see the GWM Warranty Program page.
• Who qualifies for unlimited kilometres: private buyers, ABN buyers, general fleet, national fleet and government buyers.
• Commercial passenger use — 7 years / 150,000 km. If the vehicle carries paying passengers at any point (taxi, rideshare, hire car, rental or CPV), the kilometre cap replaces unlimited kilometres.
• Haval warranty Australia terms mirror GWM's — HAVAL models sold new here carry the same 7-year term, as confirmed in Dominelli GWM's warranty summary.

Hybrid, PHEV and EV battery cover

• Electrified models carry a GWM battery warranty 8 years in length with unlimited kilometres, reducing to 8 years / 150,000 km in commercial applications.
• 70% State of Health benchmark: a high-voltage battery reading 70% SOH or above is not treated as a defect, and reduced driving range at or above that threshold is not a warranty claim. This is the single most important piece of fine print for GWM hybrid and EV owners.

Ownership extras included

• GWM roadside assistance — 5 years from the ownership commencement date, extending to 7 years for Tank 300, Tank 500 and Cannon Alpha, and for all vehicles sold from 1 July 2026. Available 24 hours a day, 365 days a year via GWM Roadside Assistance.
• Service-activated top-up: every scheduled service completed at an authorised GWM dealership adds a further 12 months of roadside cover.
• GWM capped price servicing — 5 years at a genuine GWM Service Centre, with the maximum cost of each scheduled service published up front on the GWM servicing page.

Older GWM, HAVAL and Great Wall vehicles

• HAVAL delivered before 1 October 2018: 5 years / 100,000 km.
• Great Wall Steed delivered after 1 April 2019: 5 years / 150,000 km.
• Your warranty commencement date is recorded in the Vehicle Information Statement inside the Owner's Warranty Book — that's the date the clock runs from, not the date you bought a used example.

Your consumer rights sit on top

• GWM warranty Australian Consumer Law protections run in parallel: GWM's own statement says the factory warranty does not limit your rights under the ACL.
• In GWM's wording, you are "entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage."
• Background reading: ACCC consumer guarantees and ACCC motor vehicle sales and repairs.
• The complete GWM Australia warranty terms and conditions are published in the GWM Australia & New Zealand Warranty Statement (PDF). Component-specific sub-periods (paint, corrosion, genuine parts) should be confirmed there before you rely on them.

Knowing how to claim GWM warranty cover starts with one fact: claims go through authorised GWM dealerships, not head office. The dealer inspects the vehicle, diagnoses the fault and submits the claim to GWM Australia for approval.

Before you book

• Step 1 — Record the fault. Note the date, the odometer reading, what the fault actually does, and whether it's intermittent or constant.
• Step 2 — Capture evidence. Photograph or film warning lights, leaks, paint blemishes and dash error messages. GWM technicians frequently can't replicate intermittent faults, and your footage keeps the claim alive.
• Step 3 — If the vehicle is unsafe or immobile, call roadside assistance first on 1800 335 132 (24/7, 365 days). Have your VIN, registration, location, contact number and a fault description ready.

Lodging the claim at a dealer

• Step 4 — Book an authorised GWM dealer or service centre. Start from the GWM Australia website or call 1800 335 132; the full channel list is on our GWM Australia contact guide.
• Step 5 — Say clearly that you are lodging a GWM warranty claim, not booking a paid repair, and ask for that to be recorded on the job card.
• Step 6 — Hand over your documentation — proof of purchase, Owner's Warranty Book, service history and your written fault description.
• Step 7 — Get the diagnosis and decision in writing. Ask for a job card or repair order stating the fault found, the parts required, and whether the claim is approved, declined or pending GWM Australia's assessment. Verbal-only updates are the most common source of GWM warranty disputes.
• Step 8 — Ask about parts lead time and a loan car up front, and get the ETA in writing. Parts availability is the most commonly reported friction point for Australian GWM owners.

If the claim stalls or is refused

• Escalate to GWM Australia Customer Care on 1800 335 132 (press 4) or through the GWM Australia Contact Us form. Quote your VIN, dealer name, job number and the date you first reported the fault — our GWM Australia complaints guide sets out the escalation order.
• Take it to a free regulator next — NSW Fair Trading, Consumer Affairs Victoria, the Queensland Office of Fair Trading, or report the problem to the ACCC.
• For a binding outcome, apply to your state tribunal — VCAT goods and services disputes or the NCAT Consumer and Commercial Division.
• Check for open recalls before assuming it's a warranty issue — recall work is free and handled separately. Search your VIN at the Australian Government Vehicle Recalls site; GWM recalled 1,445 MY25 Cannon Alpha PHEV, Tank 300 HEV and Tank 500 HEV/PHEV vehicles over a high-voltage wiring harness shielding fault under recall REC-006516.

Report defects early and always inside the warranty period. Cosmetic and paint issues in particular should be raised at or immediately after delivery — a blemish flagged two years later is very hard to attribute to a manufacturing fault.

GWM warranty coverage and exclusions come down to one distinction: defects are covered, wear and damage are not. The GWM 7 year warranty is a defects-in-materials-and-workmanship warranty, not a maintenance plan or an insurance policy.

Wear, tear and consumables

• Tyres, brake pads, wiper blades, filters, clutch components and drive belts are generally treated as consumables rather than defects.
• GWM's published warranty material indicates limited carve-outs — accessory drive belts typically covered for around 24 months / 40,000 km where a manufacturing defect is evident, and brake rotors and drums treated as consumables to roughly 20,000 km. Confirm the current figures in the official warranty statement.
• Tyres and the 12V battery are usually covered by their own manufacturer's warranty, not GWM's.

Damage, misuse and the environment

• Accident, collision, impact and stone-chip damage — an insurance matter, not a warranty matter.
• Misuse, abuse, neglect, racing, overloading, off-road use beyond the vehicle's design, and water or flood damage.
• Hail, storm, tree sap, bird droppings, industrial fallout, salt and chemical exposure.

Servicing and modifications

• Missed scheduled services, or an inability to show evidence that servicing was done to the schedule in the service and warranty booklet.
• Unauthorised repairs and modifications — non-genuine parts, engine or ECU tunes, lift kits, aftermarket electrical accessories and unapproved conversions — where the modification caused or contributed to the failure.

Battery, commercial use and consequential loss

• High-voltage battery capacity fade and reduced range while the pack reads 70% SOH or above.
• Commercial passenger use, which triggers the 150,000 km cap instead of unlimited kilometres.
• Consequential losses such as lost income, hire-car costs or accommodation are generally excluded — though the ACL can still entitle you to compensation for reasonably foreseeable loss.
• Cosmetic and appearance items not reported at delivery.

In practice, the most common reason for a GWM warranty claim denied in Australia isn't a written clause at all. It's a "no fault found" diagnosis, or a dealer attributing the failure to fuel quality, driving style or an aftermarket accessory. Ask for that finding in writing, with the supporting evidence.

Bring all of this to your dealer appointment. Claims move fastest when nothing is missing.

• Proof of purchase — dealer tax invoice or contract of sale showing the purchase date and the selling dealer.
• VIN and registration number — the VIN is on the compliance plate, the windscreen base and your registration papers.
• Owner's Warranty Book / Vehicle Information Statement — records the warranty commencement date the 7-year clock runs from.
• Complete service history — stamped logbook or tax invoices for every scheduled service showing date, kilometres and the servicing workshop. Keep digital copies; lost logbooks cause real friction.
• Written fault description — dates, odometer readings, driving conditions, frequency and any dashboard warning messages.
• Photo or video evidence — especially for paint, trim, corrosion, leaks, intermittent electrical faults and warning lights.
• Previous repair orders and job cards — critical for repeat faults. Three or more attempts at the same fault strengthens a "major failure" argument under the ACL.
• Receipts for out-of-pocket costs — towing, taxi, hire car and independent diagnostic reports. One GWM owner successfully pursued a $459.80 tow fee this way.
• Proof of identity and ownership if you are not the original purchaser.
• Independent mechanic's report — optional, but the fastest way to shift a "no fault found" conversation.