What's covered under

BYD Australia

's warranty?

Every new BYD sold in Australia comes with a bumper-to-bumper vehicle warranty, plus longer separate cover on the two components that matter most in an electric or plug-in hybrid car — the traction battery and the drive unit.

In April 2025 BYD simplified its Australian terms, stripping out the tiered fine print that previously capped items like infotainment, suspension and charging ports at shorter periods. BYD warranty Australia terms now read the same across the range, and the improvement was back-dated to every car delivered since the Atto 3 launched here in August 2022.

Core vehicle and EV cover

• BYD new vehicle warranty 6 years 150,000 km — whichever comes first. Bumper-to-bumper cover on every component not listed separately below.
• BYD battery warranty 8 years 160,000 km — the high-voltage traction battery, whichever comes first. The BYD traction battery warranty state of health threshold is 70%, so a claim arises if capacity drops below that inside the term.
• Drive unit (motor and controller) — 8 years or 160,000 km, lifted from 150,000 km in the 2025 update.
• BYD Atto 3 / Seal / Shark 6 warranty — the same headline terms apply across the model range, including cars delivered under the earlier distributor.

Parts, accessories and paint

• 12V starter battery — 12 months. It's treated as a wear and service item, not a vehicle component.
• Genuine parts and accessories — 12 months from the parts invoice date. Fitting and labour costs are generally excluded.
• Charging equipment — 1 year on supplied cables, charging gun and connection devices.
• Minor paint finish defects — 1 year, covering slow drying, thin paint waving, tape marks, touch-up marks and dust or dirt in the paint.
• Tyres — not covered by BYD. Claim through the tyre manufacturer's own warranty instead.
• Rust-through — BYD Australia does not publish a separate anti-perforation term locally. Body perforation caused by a manufacturing defect would generally fall under the 6-year vehicle warranty.

Servicing, roadside and resale

• BYD roadside assistance Australia — 12 months complimentary from your delivery date, renewable after that. Call 1800 293 288, 24/7.
• Service intervals — BYD EVs generally run 12 months or 20,000 km; DM-i and DM plug-in hybrids such as the Shark 6 and Sealion 6 run shorter intervals around 10,000 km.
• No dealer-servicing strings — the 2025 update removed dealer-servicing conditions from the headline term, confirmed by CarExpert. You still have to keep the car to schedule.
• BYD warranty transfer second owner — the remaining balance passes with the car on a private sale. The clock keeps running from original delivery, not from resale.

Who handles your warranty now

• BYD is factory-backed here. BYD took over Australian distribution from importer EVDirect in July 2025, as reported by CarExpert and Drive.
• Your cover is unaffected. The original term runs in full regardless of which era you bought in.
• Retail and service now sits with EV Dealer Group, which runs roughly 91 locations nationwide, according to The Driven.

Your Australian Consumer Law rights sit on top

Your BYD Australian Consumer Law rights are in addition to the written warranty, not a replacement for it. A new car bought from a licensed dealer must be of acceptable quality, fit for purpose and match its description.

• Major failure — unsafe, substantially unfit for use, or not fixable in a reasonable time. You choose a refund or replacement, not just a repair.
• Minor failure — BYD or the dealer can choose to repair, but must do it within a reasonable time.
• After the warranty expires — guarantees can still apply if a component failed earlier than a reasonable buyer would expect for the price paid. See the ACCC guide to consumer rights and guarantees.

The BYD warranty claim process runs through an authorised BYD service centre. There's no online claim form and no head-office submission — the dealer diagnoses the fault and lodges the claim with BYD on your behalf.

Before you book

1. Document the fault. Photograph or video the defect and record the date, odometer reading and any dash or app warning lights.

2. Stop driving it if it's unsafe. Damage caused by continuing to drive a known fault can be excluded.

3. Run a BYD vehicle recall VIN check. Enter your 17-digit VIN at BYD Vehicle Recall — recall repairs are free and handled separately from a warranty claim.

4. Call roadside assistance if you're stranded on 1800 293 288 while your cover is active.

Lodging the claim at a service centre

1. Find your nearest authorised centre using the BYD Find Us locator.

2. Make the BYD service centre warranty booking and say the words "warranty claim". That flags the job as a warranty assessment rather than a paid diagnostic, which can prevent a diagnostic fee.

3. Ask up front whether any diagnostic fee applies and whether it's refunded if the fault turns out to be a warranty defect.

4. Hand over copies of your documents, keep the originals, and ask for the diagnosis in writing — a job card or report stating the fault, the cause, and whether BYD approved the claim.

If the dealer stalls or declines

1. Escalate to the BYD Australia Customer Care Centre on 1800 888 293 or email bydservice.au@byd.com, Monday to Friday 9:30am–5:30pm AEST. Quote your VIN, the dealer's job number and every contact date — full details are on our BYD Australia contact guide.

2. Take it to your state regulator if you're still refused a repair, replacement or refund you're entitled to. That means state consumer affairs or fair trading, then the relevant tribunal (NCAT, VCAT, QCAT and equivalents). There is no single national automotive ombudsman in Australia.

That ladder — dealer, then brand customer care, then state fair trading — is the same for every carmaker here, whether you're dealing with BYD or lodging a Mercedes-Benz complaint.

The warranty covers manufacturing defects in materials and workmanship. BYD Australia warranty exclusions cover damage you caused, normal wear, and the consequences of unauthorised work.

Wear and consumables

• Routine wear items — wiper blades, brake pads and discs, bulbs and interior trim wear.
• Tyres — specifically excluded; the tyre brand's own warranty applies.
• 12V battery failure after 12 months — the lead-acid battery is a wear item with 12 months of cover only.

Damage, corrosion and misuse

• Accident, collision, hail, flood and impact damage — including stone chips, kerb damage and water immersion. That's an insurance matter.
• Environmental and chemical attack — acid rain, industrial fallout, tree sap, bird droppings, road salt and harsh cleaning chemicals.
• Misuse and abuse — racing, overloading, towing above rated capacity, or off-road use beyond the vehicle's design.

Modifications, parts and servicing

• Unauthorised modifications — aftermarket ECU tunes, lift kits, non-approved towbars, wraps, aftermarket electrical accessories and third-party charging hardware that damages the car.
• Non-genuine parts and fluids — damage caused by incorrect or non-genuine parts, oils or coolant.
• Missed or poor-quality servicing — skipping the logbook schedule, or damage caused by a bad repair. Using a qualified independent workshop does not void your warranty under the ACL, but that workshop's poor work isn't BYD's responsibility. Keep every invoice.

Timing and threshold limits

• Normal battery degradation — gradual capacity fade is expected and only becomes a claim below the 70% threshold within 8 years or 160,000 km.
• Cosmetic paint issues reported after 12 months — minor finish defects are covered for one year only.
• Driving on with a known fault — damage that follows an ignored dashboard warning.
• Commercial and fleet use — rideshare, taxi, courier and hire duty may carry different terms; check your handbook edition.

Terms differ between the 2022 handbook, the 2025 handbook and the current edition, so read the one that came with your car. An exclusion in BYD's written warranty does not automatically defeat your ACL rights — if a part failed earlier than a reasonable buyer would expect, you may still have a claim.

Turn up prepared and claims move faster. Bring:

• Proof of purchase — the dealer tax invoice or contract of sale showing date, price and your name. This sets the warranty start date.
• Your 17-character VIN — on your registration papers, the compliance plate, or through the lower driver's-side corner of the windscreen.
• Complete service history — stamped logbook or digital records showing every scheduled service was done on time, including independent workshop invoices listing parts and fluids.
• Your Warranty & Service Handbook — the edition supplied with the vehicle.
• Photo or video evidence — dated wide shots and close-ups of the defect, warning lights, error codes, leaks or panel gaps.
• Current odometer reading — photograph the dash so the kilometre figure at the time of failure is on record.
• A written fault log — dates, symptoms, conditions and how often it recurs. Intermittent faults are the hardest to prove, and a log is your strongest evidence.
• Records of prior attempts — earlier job cards, diagnostic reports and dealer emails. Repeated failed repairs strengthen a major failure argument under the ACL.
• Registration and ID — to confirm you're the registered owner.
• Charging records — for battery claims, be ready to describe your charging setup if you mostly use third-party hardware.

Email everything to yourself or the dealer so there's a timestamped trail. Verbal promises from a service adviser are close to unenforceable.