Sportsbet follows clear rules around bet refunds:

• Bets Are Final (No Change-of-Mind Refunds):
  Once your bet is confirmed, it generally can’t be cancelled or refunded, even if you made a mistake.
  
  
• Voided or Cancelled Events:
  If an event is cancelled, postponed (beyond 24 hours), or abandoned, bets are automatically voided and your stake is returned.
  
  
• Errors & Mistakes:
  Mistaken bets typically stand. Only in extremely rare cases, if immediately contacted, might Sportsbet consider adjustments (though this isn't guaranteed).
  
  
• Promotional "Refunds":
  Sportsbet often runs promos that refund losing bets as bonus bets - not withdrawable cash. Always read promo terms carefully.
  
  
• Unused Deposits:
  Deposited funds must typically be bet at least once before withdrawal, to comply with anti-money laundering rules.
  
  
• Self-Exclusion & Account Closures:
  If you self-exclude via BetStop or Sportsbet, open bets are voided, stakes returned, and remaining funds refunded.
  
  
• Fraudulent or Suspicious Activity:
  If Sportsbet detects fraud, bets may be voided, stakes returned, but accounts may be closed.
  

Identify Your Situation:

• Cancelled/Voided Event: Automatic refund to your Sportsbet account.
  
  
• Mistaken Bet: Immediately contact Customer Service via live chat or phone (13 23 87). Prompt action essential.
  
  
• Withdraw Your Funds:
  
  
  1. Log in to Sportsbet, click on your balance, choose "Withdraw".
     
     
  2. Select withdrawal method (bank transfer, PayPal, card, Sportsbet Cash Card).
     
     
  3. Enter amount, confirm, and submit.
     
     

Contact Sportsbet Customer Support:

• Live Chat: Fastest, available 6am–Midnight AEST.
  
  
• Phone: General help – 1800 990 907; Bet issues – 13 23 87.
  
  
• Email: Use for non-urgent inquiries; expect 24-48 hours response.
  

• Voided/Cancelled Events:
  Instant or same-day stake refunds credited directly to your Sportsbet balance.
  
  
• Withdrawals to Bank (EFT/NPP):
  Typically within hours (if your bank supports Osko/NPP), otherwise 1–2 business days.
  
  
• Withdrawals via Card/PayPal:
  Visa Direct or PayPal usually processed within a few hours to 24 hours.
  
  
• Sportsbet Cash Card:
  Immediate funds access once processed. Usable instantly at ATMs and shops.
  
  

Factors Influencing Refund Times:

• Bank processing speeds and weekends/public holidays.
  
  
• Account verification delays (ensure your account is fully verified).
  
  
• Larger withdrawals (above $10,000) can take slightly longer due to security checks.
  

• Account Balance Credit:
  Refunded stakes return to your Sportsbet balance automatically.
  
  
• Withdrawal Methods:
  
  
  • Bank Transfer (EFT): Direct deposit to your Australian bank account.
    
    
  • Credit/Debit Cards: Withdrawals to your original card (Visa Direct allows near-instant funds).
    
    
  • PayPal: Convenient, rapid withdrawals back to your PayPal balance.
    
    
  • Sportsbet Cash Card: Immediate funds availability, usable at ATMs.
    
    
• Original Deposit Method Requirement:
  For security, withdrawals generally go back to your original deposit method first.
  
  
• No Physical Cash Refunds:
  Sportsbet operates entirely online (except Cash Card ATM withdrawals).
  

• Placing the Wrong Bet:
  Sportsbet bets usually can't be cancelled. Always carefully review your bet slip before confirming.
  
  
• Withdrawal Delays:
  Verify your account first. Use banks that support fast payments to avoid delays.
  
  
• Deposit Turnover Requirement:
  Deposited funds must be bet at least once. Contact support for exceptional cases.
  
  
• Promo Refund Confusion:
  Promotional refunds often mean bonus bets - not real cash. Read terms carefully.
  
  
• Slow Customer Service:
  In high-demand times, responses can slow down. Persistently following up resolves most issues.
  
  
• Responsible Gambling Restrictions:
  Temporary account freezes due to responsible gambling measures may delay withdrawals.