Still waiting on a

Revo Fitness

refund?

The Revo Fitness refund policy is narrow but predictable across Australia. Eligibility hinges on your membership type, your state, and whether you cancelled in writing.

You may be eligible for a refund if:

• Advance Payment members: If you paid your Membership Fee upfront and cancel before the paid period ends, Revo refunds the unused portion on a pro-rata basis within 7 days of cancellation taking effect.
• WA cooling-off period: Western Australian members can cancel within 7 days of signing up (or the home club opening date for pre-sale memberships) for a refund of fees paid under the Revo Fitness cooling off period rules.
• Permanent illness, injury, or incapacity: Supported by a medical certificate, immediate cancellation and a Revo Fitness pro-rata refund of any pre-paid period may be granted.
• Charged in error after a valid cancellation: Incorrect debits taken after your written 30-day notice ended should be refunded on request — a common Revo Fitness billing dispute scenario.
• Service unavailability: Under Australian Consumer Law, you may have grounds for a Revo Fitness gym refund if the club cannot deliver what you paid for.

You are not eligible for a refund if:

• You're a 5-Week Member who paid in advance — these short-term passes are explicitly non-refundable.
• You signed up outside Western Australia and are simply changing your mind (no statutory cooling-off period applies in SA, NSW, VIC, or QLD).
• You're requesting fees back for past months you had gym access (whether or not you attended).
• You stopped attending without providing the required Revo Fitness 30 day notice in writing.

The Revo Fitness refund process is email-driven. Phone calls, social DMs, and verbal reception requests are not accepted as cancellation or refund notice — written evidence is essential.

1. Identify your refund grounds. Confirm whether you're an advance payment member, inside the WA cooling-off window, claiming a medical exemption, or disputing an incorrect charge.

2. Gather your evidence. Pull together your membership number, home club, payment receipts or bank statements, any medical certificate, and copies of cancellation correspondence.

3. Submit written notice. Email support@revofitness.com.au with your full name, membership number, home club, the reason for the refund, and supporting documents.

4. Visit your home club (optional but effective). During staffed hours, ask reception for a written cancellation acknowledgement so you have a dated record. Find your nearest club via the Revo Fitness club finder.

5. Confirm the cancellation date. Make sure Revo has logged the 30-day notice period (or cooling-off date) correctly so any pro-rata calculation starts from the right day.

6. Watch your bank account for 7–14 days. Advance-paid pro-rata refunds are processed within 7 days; WA cooling-off refunds typically arrive within 14 days.

7. Escalate if needed. If nothing arrives, follow up by email with a clear timeline. Still unresolved? Lodge with WA Consumer Protection, NSW Fair Trading, or your state equivalent — or raise a chargeback through your bank. You can also lodge a formal complaint about Revo Fitness if the refund stalls.

Direct support channels:

• Email: support@revofitness.com.au
• Phone: 1300 738 638
• Help Centre: Revo Fitness Zendesk help centre
• Support page: Revo Fitness support hub

Processing speed depends on which refund category you fall into and how cleanly your evidence is documented.

• Advance payment pro-rata refunds: Processed within 7 days of cancellation taking effect, per the Membership Agreement.
• WA cooling-off refunds: Must be paid within 14 days under WA Consumer Protection rules.
• Disputed or incorrect charges: Typically resolved within 5–10 business days once Revo confirms the error, though many reviewers report longer waits.
• Bank chargebacks: Provisional credit usually within 10 business days; final outcome can take up to 45 days.

Factors that speed things up:

• Submitting written notice well before your next debit date.
• Clear, dated evidence (emails, bank statements, medical certificate).
• Resolving the request in-club with a manager who can authorise it on the spot.

Factors that cause delays:

• Verbal-only cancellations that were never logged.
• Missing documentation for medical exemptions.
• Membership transfers from acquired clubs (e.g. former Crunch Fitness sites) where records are incomplete.
• Disputes over whether 30 days' notice was properly given.

Refunds are returned to the original payment method used to set up the membership.

• Direct debit refunds: Returned to the same bank account or card used for recurring debits.
• Credit/debit card refunds: Reversed to the card on file.
• Cash payments (rare, typically pre-sale only): Refunded by EFT to a nominated bank account.

Restrictions to know:

• Revo does not offer cash refunds for online or in-club card transactions.
• Refunds are not issued as account credit unless you specifically agree to it.
• A Revo Fitness administration fee — typically around $30 referenced in member reviews — may be deducted from cooling-off period refunds in WA.
• Joining and sign-up fees are generally not refundable outside the cooling-off period.

• "I cancelled but kept getting debited." The single biggest complaint. Always cancel in writing to support@revofitness.com.au and keep the email confirmation — verbal cancellations at reception have repeatedly been lost.
• 30-day notice misunderstandings. Members assume cancellation is immediate. It isn't — one final debit is almost always taken, so time your written notice at least 30 days before your next billing cycle.
• Cooling-off administration fee surprise. WA members exercising the 7-day cooling-off right have been charged a $30 admin fee. It's legal, but factor it into your expectations.
• Crunch-to-Revo transfer disputes. Customers absorbed when Revo acquired Crunch Fitness clubs report being billed for memberships they never agreed to. Request the transfer agreement in writing and dispute any charge predating consent.
• Penalty/dishonour fees on auto-corrected payments. Some members report a $15 dishonour fee even when the failed payment was retried successfully the same day. Ask in writing for it to be waived.
• No itemised refund breakdowns. When Revo calculates a pro-rata figure, ask them to show their working — several reviewers describe disputed amounts with no supporting maths.
• Slow or absent responses. Follow up every 5 business days, cc the club manager, and flag escalation to Consumer Protection if the silence continues.