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Revo Fitness

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Revo Fitness is one of Australia's fastest-growing 24/7 gym chains, operating clubs across Western Australia, South Australia, Victoria and (more recently) New South Wales. Member support is delivered through a hybrid model: digital self-service via the app and member portal, written support via email, and face-to-face help at your home club during staffed hours.

Key Revo Fitness customer service channels at a glance:

• Phone: 1300 738 638 for general enquiries (note: cancellations cannot be finalised by phone).
• Revo Fitness support email: support@revofitness.com.au — required for cancellations, extended freezes and refunds.
• Revo Fitness app / Member Portal: the fastest way to update payment details, freeze your membership or transfer your home club.
• In-club reception: drop in during staffed hours at your home club for hands-on help.
• Revo Fitness help centre: searchable Zendesk FAQs covering payments, freezes and the Revo Raffle.

Reputation is mixed. Members rate facilities, equipment range and pricing positively, but member-experience scores are low on independent platforms — Revo holds 1.5/5 from 94 reviews on ProductReview.com.au and around 2/5 on Trustpilot, with most friction sitting around billing, cancellations and the recent Crunch Fitness club takeover.

Cancellations Not Actioned Promptly

• Members report direct debits continuing for one or more months after submitting written cancellation requests.
• Disputes commonly arise over when the 30-day notice clock actually started.
• Most resolutions require a follow-up email with proof of the original cancellation request.

30-Day Notice & "No Lock-In" Confusion

• Despite "no lock-in contract" marketing, a final month is debited during the 30-day notice period.
• WA members get a 7-day cooling-off window; SA members may have shorter notice rules under state law.
• Members are often surprised by the final debit even when they cancel mid-month.

Crunch Fitness Takeover (2024)

• During the 2024 Crunch Fitness club acquisition, some members were transferred to Revo memberships without explicit consent.
• Several members were chased for fees on Revo accounts they had never activated or used.
• Refund disputes from this period have, in some cases, escalated to collection notices.

Late Payment & Dishonour Fees

• A reported $60 dishonour-style fee applies when a direct debit fails.
• Members feel this is disproportionate against a typical ~$43 monthly Revo Fitness membership fee.

App & Member Portal Glitches

• Some members can't complete cancellations or freezes through the app, forcing fallback to email or an in-club visit.
• Login and payment-update issues spike around billing dates.

Cleanliness & Equipment Maintenance

• Recurring comments at busier clubs around dusty machines, unclean bathrooms and slow repair turnaround.
• Pilates and reformer equipment hygiene is a flagged concern.

Slow Email Response Times

• Replies from `support@revofitness.com.au` can lag during peak periods (Jan–Feb and end-of-financial-year).
• Including your full name and home club in the subject line reduces back-and-forth.

If your issue isn't being resolved, you can lodge a formal complaint about Revo Fitness and follow the escalation pathway from there.

Revo Fitness App / Member Portal

• Download the Revo Fitness app from the App Store or Google Play.
• Log in and open the Member Portal to update payment details, freeze your membership, or request a cancellation.
• Fastest channel for self-service account changes — no email queue.

Email Support

• Address: support@revofitness.com.au.
• Always include your full name and home club location so the team can locate your account.
• Use email for cancellations, extended freezes, refund requests and billing disputes — written notice is required for these.

Phone — 1300 738 638

• Call 1300 738 638 for general enquiries and process clarification.
• Best for quick questions about payment dates, club access or membership tiers.
• Cancellations cannot be finalised over the phone — a written request is required.

In-Club Reception

• Visit your home club during staffed hours and speak with reception face-to-face.
• Find your club's staffed hours via the Revo Fitness gym locator.
• Useful for resolving access-card, payment or membership-change issues on the spot.

Help Centre & FAQs

• Self-service answers via the Revo Fitness help centre.
• Main support landing page links to common articles and contact options.
• Covers memberships, payments, freezes and the Revo Raffle.

Social Media

• Facebook (@RevoFitnessAU) and Instagram are useful for general questions.
• Cancellations, refunds and billing disputes cannot be processed via social channels.

Cancellations

• 30 days' written notice is required, with one final debit during the notice period.
• Submit via email to support@revofitness.com.au, in-app, or in person — phone or social-media cancellations are not accepted.
• WA members have a 7-day cooling-off period after signing up (an admin fee may apply); SA members may have shorter notice periods under state legislation.
• For full step-by-step guidance, see Revo's cancellation FAQ.

Freeze / Pause

• Complimentary freeze: up to 31 days, twice per year, free of charge — actioned via the Member Portal.
• Extended freeze: $5/month for up to 6 months, once a year — request via email or your home club.
• Freezes can be used consecutively. Details in the freeze help article.

Refunds

• Refunds are assessed case-by-case, generally tied to incorrect debits, cooling-off cancellations, or service failures.
• Submit refund requests via email with proof of the disputed transaction (bank statement screenshot, dates, amount).
• For the full process and eligibility criteria, see Revo Fitness refund options.

Transfers

• Members can transfer their home club via the Member Portal or by emailing support.
• Transfers between states may be subject to differing T&Cs (WA vs SA vs national).

Membership Agreements

• National Terms & Conditions (V2, June 2025).
• WA Terms & Conditions.
• SA Terms & Conditions.