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My complaint was closed by Ajust.
—
Craig
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Flybuys Complaints
The best way to resolve complaints with
Flybuys
Flybuys is a loyalty program in Australia that offers rewards for shopping at partner stores. Some customers have raised concerns about the complexity of redeeming points and the limited range of rewards available.
COMPLAINTS SENT THROUGH AJUST
Incorrect points deduction
Closed
3/2/2025
Sent
24/1/2025
Incorrect points deduction
Craig
•
January 24, 2025
Inability to redeem points
Outcome Sought
Apology
Compensation
Other
Reimbursement request for discount not applied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Reimbursement request for discount not applied
Geoffrey
•
Outcome Sought
Apology
Compensation
Other
Incorrect points allocation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Incorrect points allocation
Michael
•
Disappointment with service received
Outcome Sought
Apology
Compensation
Other
Not receiving free coffees
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Not receiving free coffees
Colin
•
Frustration and loss of rewards
Outcome Sought
Apology
Compensation
Other
Points not reinstated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phyllis
Points not reinstated
Phyllis
•
Disappointment with service
Outcome Sought
Apology
Compensation
Other
Faulty watch
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Faulty watch
John
•
Difficult to communicate with support
Outcome Sought
Apology
Compensation
Other
Missing points claim
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allen
Missing points claim
Allen
•
Unresolved questions and frustration
Outcome Sought
Apology
Compensation
Other
Discount not reflected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Discount not reflected
Lisa
•
Feeling misled by marketing
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Flybuys
The best way to resolve an issue with Flybuys
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to Flybuys
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Flybuys
We handle everything for you, get started for free.
How to contact
Flybuys
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to Flybuys
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
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