What's covered under

Polestar

's warranty?

Polestar warranty Australia cover is a bundle of manufacturer warranties, not a single policy. It protects against faulty materials and manufacturing defects across the vehicle, paintwork, corrosion and the high-voltage battery, and it stays with the car if you sell it. Polestar Automotive Australia sells the Polestar 2, Polestar 3 and Polestar 4 here, and the same core terms apply to all three.

Standard cover on a new Polestar delivered in Australia

• New vehicle warranty — 5 years, unlimited kilometres from delivery. Confirmed on Polestar's Australian warranties page and independently listed by CarExpert's new car warranty comparison.
• High-voltage battery — the Polestar high voltage battery warranty 8 years / 160,000 km term (whichever comes first) sits separately from the vehicle warranty.
• State-of-Health guarantee — if battery capacity falls below 70% of original within that window, Polestar repairs or replaces it free of charge.
• Paintwork, corrosion and perforation — covered against faulty materials and manufacturing defects. Polestar does not publish the Australian durations publicly; check your Status and Warranty booklet.
• Polestar roadside assistance Australia — 5 years from first registration, 24/7 nationwide, under Polestar Assistance.
• Connected services — a complimentary period from delivery, model-dependent (one year of Connected Services Plus on the Polestar 4).

The fine print that actually matters

• Defects, not wear. The warranty fixes what was built or assembled wrong. It does not cover normal wear or damage you caused.
• The clock starts at delivery. The Polestar warranty period Australia buyers receive runs from the delivery date, not the build or order date.
• It follows the car, not you. Cover applies for the first five years after delivery regardless of a change in ownership, so a used Polestar carries the balance.
• Servicing is a condition. Polestar states that servicing to the car's customised service programme may be a prerequisite for warranty coverage.
• Check your model page. Terms are published per model: Polestar 2 warranty and service, Polestar 3 warranty and service and Polestar 4 warranty and service.

Polestar's US and UK warranty documents carry materially different terms. The Australian Status and Warranty booklet delivered with your car is the binding one. Cross-shopping other EV brands? Compare it against BYD's Australian warranty terms.

Your consumer law rights run in parallel

• The warranty is an extra, not your only protection. Your Polestar Australian Consumer Law rights apply automatically and cannot be excluded, restricted or modified by any warranty document.
• Guarantees can outlast five years. Under the ACCC's consumer guarantees, a premium EV must be of acceptable quality, safe, fit for purpose and durable for a reasonable period.
• Major failure means you choose. If the car is unsafe, can't be fixed in a reasonable time, or is substantially unfit for purpose, you elect a refund or replacement — not Polestar.
• Small faults add up. Multiple minor defects considered together can amount to a major failure.

A Polestar warranty claim in Australia runs through the authorised service network rather than a standalone online claim form. Follow the sequence below and get everything in writing.

Step 1 — Make it safe and document it

1. If the fault is safety-related — brakes, steering, airbags, high-voltage battery warnings, loss of drive — stop driving and use roadside assistance via the CONNECT button in the overhead console or the Polestar app.

2. Photograph or video the warning message, the fault or the damaged part before you hand the car over.

3. Record the date, odometer reading and what you were doing when the fault appeared. Fault codes and screen messages carry real weight.

Step 2 — Lodge the claim with Polestar Australia

• Phone. The Polestar warranty contact number is 02 9423 0876 (+61 2 9423 0876 from overseas), Monday to Friday 8:00am–6:00pm, closed weekends — verified on the Polestar Australia contact support page.
• In writing. The Polestar Australia contact form routes enquiries covering orders, finance, warranty, handover, fleet, and service and repairs.
• Roadside. A 1300 836 403 assistance line has been reported by Drive but is not published on Polestar's Australian contact page — confirm it in your Status and Warranty booklet or the app before relying on it.
• More channels. See the full set of Polestar Australia contact options if you need a different route in.

Step 3 — Book the repair and pin down the detail

1. Book into an authorised service point using the Polestar service location finder. Many Polestar retail Spaces do not perform service work, and repairs done outside the authorised network are generally not reimbursed.

2. Ask for the job to be logged as a warranty claim in writing, with a job number and a written description of the reported fault by email.

3. Ask three questions up front: what is the fault, is the part in Australian stock, and what is the estimated completion date?

4. Ask about a loan car. Polestar Assistance transport entitlements require pre-approval and the immobilisation must be reported within 24 hours.

Step 4 — Escalate if the claim is refused or stalls

1. Write to Polestar Australia customer support with the fault history, total days off the road and the remedy you want. Say expressly that you are relying on the Australian Consumer Law and whether you consider it a major failure.

2. If that goes nowhere, lodge a formal complaint and take it to your state consumer regulator, then report the conduct via the ACCC's repair, replace, refund guidance.

3. Unresolved monetary claims can then be filed in your state tribunal — NCAT in NSW, VCAT in Victoria, QCAT in Queensland.

Polestar warranty exclusions all flow from one principle: the warranty covers faulty materials and manufacturing defects, not everything that can go wrong with a car. Confirm the exact wording in the Status and Warranty booklet supplied with your vehicle, as that is the binding document.

• Wear items and consumables — tyres, wiper blades, brake pads and discs worn through use, 12V battery depletion, cabin filters, washer fluid and bulbs.
• Scheduled servicing costs — routine service labour, fluids and filters are your expense, not a warranty item.
• Accident, misuse and impact damage — collisions, kerb strikes, stone chips, and water ingress from flooding or driving through deep water.
• Environmental damage — hail, storm, tree sap, bird droppings, industrial fallout, vandalism, fire and animal damage. These are insurance claims, not warranty claims.
• Unauthorised repairs and modifications — non-approved accessories, aftermarket software, performance modifications and DIY electrical work. Polestar's servicing and repairs guidance restricts high-voltage work to authorised technicians.
• Missed or undocumented servicing — a gap in the service record is one of the most common denial triggers.
• Neglect of a known fault — driving on after a warning message can exclude the resulting secondary damage.
• Racing, track use, competition and overloading, or any use contrary to the owner's manual.
• Normal battery degradation — Polestar battery warranty cover for capacity loss only triggers below 70% State of Health within 8 years / 160,000 km.
• Third-party charging damage — faults caused by non-compliant charging hardware or unsafe domestic wiring.
• Cosmetic issues assessed as within tolerance — panel gaps and alignment judged inside manufacturing tolerance are frequently declined.
• Cars not supplied for the Australian market — privately imported Polestars have adapted functionality and different support arrangements.

None of these exclusions can cut down your consumer guarantees. If the car isn't of acceptable quality, isn't safe, or isn't durable for a reasonable period, you still have a claim — even after the five-year term ends.

Walk in with these and your claim moves faster.

• Proof of purchase or delivery — order confirmation, tax invoice or handover documentation showing the delivery date and purchase price.
• VIN and registration number — the VIN is on the compliance plate, your registration papers and in the Polestar app.
• Current odometer reading — critical for the 160,000 km battery limit.
• Status and Warranty booklet — the vehicle-specific document setting out binding terms and the service programme.
• Complete service history — dated invoices from authorised service points proving the customised service programme was followed. This is the single most common gap in denied claims.
• Written fault description — a dated log of when the fault appeared, how often it recurs, and any warning messages or error codes.
• Photo or video evidence — screen errors, paint or corrosion defects, damaged components and dash warning lights, date-stamped where possible.
• Prior repair orders and job cards — every earlier attempt to fix the same fault. A pattern of repeated repairs is your strongest major-failure evidence.
• Days off the road — a simple tally of dates the car was unavailable.
• Charging records — for battery and charging claims, including home charger installation paperwork.

Convert every phone conversation into an email. "Further to our call today, my understanding is…" creates a written record that is hard to dispute later.