What's covered under

Chery

's warranty?

Every new Chery sold in Australia carries a 7-year, unlimited-kilometre factory warranty that begins the day the vehicle is first registered — not the build date, and not the day you take delivery. The Chery warranty covers repair or replacement of any part that proves defective in materials or workmanship, free of charge, at an authorised dealer. Full terms sit on the Chery warranty information page.

The 7-Year Unlimited Kilometre New Car Warranty

• Term: 7 years with no distance limit for private use. The Chery unlimited km warranty runs from the date of first registration.
• What you get: free repair or replacement of defective parts — no charge for parts or labour on approved claims.
• No dealer-servicing condition: unlike several rivals, the Chery 7 year warranty Australia term is not conditional on servicing inside the Chery network. You must still service to the published intervals and keep the records.
• Commercial-use cap: 7 years or 150,000 km, whichever comes first, for taxi and rideshare, hire and rental fleet, driving school, and delivery or courier vehicles.

High-Voltage Battery Cover for EVs and Hybrids

• Term: 8 years / unlimited kilometres from the date of delivery to the original purchaser.
• Claim trigger: the Chery battery warranty 8 year cover applies once net residual energy capacity falls below 70% of capacity at delivery.
• Measurement: capacity must be measured at an authorised Chery dealer, and Chery Motor Australia determines the outcome. Gradual energy loss above the 70% threshold is treated as normal, not a defect.
• Read the detail: 8-Year Unlimited KM High Voltage Battery Warranty Terms & Conditions.

Cover That Sits Alongside the Warranty

• Low-voltage (12V) battery: 2 years, handled separately from the main vehicle warranty.
• Servicing: Chery capped price servicing covers the first 7 scheduled services — most models to 7 years/105,000 km, EVs to 7 years/140,000 km.
• Roadside assistance: 12 months complimentary cover, renewable for another 12 months each time you service at an authorised dealer within 12 months of the last service, up to 7 years. Available 24/7 Australia-wide on 1800 424 379.

Your Australian Consumer Law Rights Sit on Top

• Chery's policy is explicit that its warranty benefits are "in addition to other rights and remedies of the consumer under a law in relation to the product."
• Under the ACCC's consumer guarantees, a new vehicle must be of acceptable quality, fit for purpose and match its description.
• For a major failure you can demand a refund or replacement instead of accepting repeat repairs — and these rights can outlast the written warranty.

Cross-shopping long-warranty brands? Compare the MG warranty coverage and claims process.

Claims are lodged by authorised Chery dealers, not by owners online. There is no consumer-facing claim form on the Chery Australia website — the dealer diagnoses the fault and submits it to Chery Motor Australia on your behalf.

Step by Step: How to Lodge a Chery Warranty Claim

• Step 1 — Document the fault before you call anyone. Note the date, odometer reading and exactly what the vehicle is doing, then photograph or film warning lights, leaks, panel gaps or screen faults.
• Step 2 — Find an authorised dealer. Use the Chery Find a Dealer tool. Independent repairers cannot lodge factory warranty claims.
• Step 3 — Say "warranty claim" at booking. Make it explicit so the dealer opens a warranty job rather than a chargeable service job.
• Step 4 — Deliver the vehicle and your Service Booklet. Chery's policy requires delivery to an authorised dealer during normal business hours, at the owner's expense, with service history attached.
• Step 5 — Let the dealer diagnose and lodge. The dealer inspects the fault and submits it to Chery Motor Australia for approval. Approved repairs cost you nothing.
• Step 6 — Get everything in writing. Request the job card, the diagnosis, the claim reference and a parts ETA by email. Parts delays are the most common friction point, so a written ETA is your evidence trail.
• Step 7 — Collect the vehicle. Retrieval is at your own expense once repairs are complete.

Battery, Tiggo and Omoda Claims

• EV and hybrid batteries: book a battery State of Health measurement at an authorised dealer. The claim only proceeds if measured net residual capacity is below 70% of the original delivery capacity.
• Model-specific claims: a Chery Tiggo warranty claim follows the same dealer-lodged route as cover under the Chery Omoda warranty. There is no separate model pathway or portal.

Escalating Beyond the Dealer

• Chery warranty Australia contact: call 1800 4CHERY (1800 424 379) or email info@cherymotor.com.au. General enquiries run Monday–Friday, 9:00am–4:30pm AEST via the Chery Contact Us page, and our guide to reaching Chery support fast covers the quickest routes.
• Postal escalation: PO Box 3516, Rhodes Post Office NSW 2138.
• Still unresolved? You can lodge a formal complaint against Chery or take the dispute to your state regulator — NSW Fair Trading vehicle warranty and repair disputes, Consumer Affairs Victoria or QCAT motor vehicle disputes.

Safety Recalls Are Separate and Always Free

• Recalls sit outside the warranty process. Chery contacts affected owners in writing, and the work costs nothing.
• Check your VIN any time on the Australian Government's Vehicle Recalls register.
• Recent example: in June 2026 Chery recalled 5,556 Tiggo 8 Pro vehicles built 2023–2026 over a brake line that could rub against the engine and leak brake fluid — recall REC-006636.

This is a defects warranty: it covers what was wrong with the car, not what happened to the car. The Chery warranty exclusions below are set out in the Chery new car warranty policy statement.

Routine Maintenance and Normal Wear Items

• Tyre rotation, wheel balancing and wheel alignments.
• Brake pad replacement and brake adjustments.
• Spark plugs, drive belts, filters, coolant and other consumables.
• Light bulbs, windscreen wiper blades, clutch linings, and seat cover and trim wear.
• Paint deterioration arising from regular use and exposure, plus tune-ups and scheduled maintenance.

Parts Covered Somewhere Else

• Tyres — covered by the tyre manufacturer, not by Chery.
• Low-voltage (12V) battery — covered for 2 years under its own separate term.

Damage, Misuse and Modification

• Damage caused by neglect, misuse or accidents.
• Modifications Chery hasn't authorised, including unapproved changes to parts or vehicle software.
• Non-genuine parts, or repairs carried out by unauthorised repairers.
• Racing, rallying, or towing beyond the vehicle's rated specifications.
• Environmental damage — salt, hail, corrosion, bird droppings, tree sap, industrial fallout, storm and flood.
• Continuing to drive after a loss of lubricant or coolant, such as driving on after an oil warning light.

Additional High-Voltage Battery Exclusions

• Improper handling, maintenance or usage of the battery.
• Damage from traffic accidents, flames, water immersion, flooding or steam cleaning.
• Deliberate attempts to alter or manipulate battery life.
• Failure to follow the charging instructions in the owner's manual, or permanently removing or disconnecting the battery.

Owner Obligations That Can Void a Claim

• The Chery warranty terms and conditions require servicing in line with the manufacturer's service guidelines and intervals.
• Missed or badly overdue services can get a claim denied, so keep every stamp and invoice — including services done outside the Chery network.
• An exclusion in a manufacturer's warranty does not override the Australian Consumer Law. Where a fault points to a genuine manufacturing defect, you may still have a remedy under consumer guarantees.

Bring this to the dealership on day one. Well-documented claims get approved quickly; patchy paperwork is the most common reason a straightforward claim drags for weeks.

Essential

• Service Booklet — the one document Chery's policy statement names explicitly. It must show stamped, dated services at the correct intervals.
• Proof of ownership and registration — registration papers in your name, plus your VIN.
• Original purchase documentation — the tax invoice or contract of sale showing the purchase date and the selling dealer.
• Date of first registration — this sets your warranty start date, so make sure it is verifiable.

Strongly Recommended

• Service invoices and receipts — especially if you service outside the Chery dealer network. Itemised invoices showing work performed, parts used and odometer readings protect you if your maintenance history is questioned.
• Photos and video of the fault — timestamped where possible. Intermittent faults such as infotainment freezes, ADAS warnings and phantom sensor alerts rarely reproduce in a workshop.
• A written fault log — dates, odometer readings and driving conditions each time the fault appears.
• Previous job cards and repair orders — repeat visits for the same issue build a "repeated failure" record, which strengthens a major failure argument under the ACL.
• Your email trail — every message with the dealer and with Chery, including parts ETAs.

For High-Voltage Battery Claims

• Battery State of Health report from an authorised Chery dealer showing net residual capacity below 70%.
• Charging history evidence showing you followed the owner's manual charging guidance, if that is queried.