Still waiting on a

F45 Training

refund?

F45 Training operates as an independently-owned franchise network across Australia, so the F45 refund policy depends heavily on the contract terms set by your individual home studio. That said, consistent eligibility scenarios apply across most studios, anchored by the Australian Consumer Law (ACL).

You're typically eligible for a refund if:

• Cooling-off period — You cancel within the 14-day cooling-off period after signing your membership agreement. Prepaid fees are refundable, less the membership cost up to your cancellation date and any set-up fee or promotional items (e.g. heart rate monitor) supplied at sign-up.
• Medical grounds — You can provide a doctor's certificate confirming sickness or injury that prevents you from training. Most studios will release you from contract free of charge.
• Studio closure — Your home studio has permanently closed and your membership cannot be transferred. Under the ACL, you're entitled to a refund for services not delivered.
• Relocation — You move a significant distance from any F45 studio. Some studios honour this with proof of address change.
• Service failure — The service has not been delivered with due care and skill, as required by the ACL.

When refunds are typically denied:

• Change of mind after the 14-day cooling-off period.
• Unused classes within an active membership term — most studios apply a "use it or lose it" approach.
• Early exit from a fixed-term (usually 6-month) contract without medical grounds. Expect an F45 early termination fee of around 50% of the remaining contract value.
• Failure to provide the required written notice — usually 14–30 days, depending on the studio.
• Auto-renewal charges processed before written cancellation was received.

F45 corporate cannot process refunds on behalf of franchisees, so every request runs through your home studio directly. The fastest path is a clean written trail from day one.

1. Locate your home studio using the official F45 Studio Finder.

2. Review your membership agreement to confirm your notice period, exit fees, and cooling-off rights before you write anything.

3. Submit a written cancellation/refund request by email to your studio manager. Keep a copy and request written confirmation. You can also use the corporate cancel membership form — note this is forwarded to your studio.

4. Attach supporting documentation if applicable (medical certificate, proof of relocation, screenshots of billing).

5. Follow up after 7 business days if you haven't received written confirmation.

6. Escalate to the F45 Member Help Centre if your studio is unresponsive — submit a ticket via the F45 Member Help Centre.

7. Lodge a formal complaint with your state Fair Trading office or the ACCC consumer issue report if the studio refuses a valid refund.

8. Dispute the charge with your bank (chargeback) as a last resort if billing continues after written cancellation.

If your issue extends beyond billing, you can also lodge a formal F45 complaint to escalate service failures alongside your refund request.

Approved refunds usually land within two weeks, but the speed depends on payment method and how cleanly your request was submitted.

• Standard processing: Most studios refund eligible amounts within 5–10 business days once approved.
• Credit/debit card: Add 3–5 business days for the bank to post the refund to your account.
• Direct debit refunds: Up to 14 business days, depending on your bank's processing schedule.

What speeds your refund up:

• Submitting a clear written request with all supporting documents up front.
• Cancelling inside the 14-day cooling-off window.
• A clean billing history with no outstanding balances.

What slows it down:

• Disputed contract terms or notice-period disagreements.
• A studio under new ownership or undergoing closure.
• Requests sent via SMS or in-person without written follow-up.
• Outstanding membership fees that need to be reconciled first.

F45 studios refund using the original payment method wherever possible. If your card or account has changed, send updated banking details to the studio in writing.

• Credit/debit card — Refunded to the card used at sign-up. Most common for one-off and prepaid memberships.
• Direct debit (bank account) — Refunded to the linked bank account used for recurring billing.
• Studio credit / class pack — Sometimes offered as an alternative for partial refunds, especially against unused class packs.
• Membership freeze/pause — Many studios offer this instead of a cash refund, particularly for short-term issues like injury or travel.

• Charges continuing after cancellation — Often because the request was made verbally rather than in writing, or because the studio's 14–30 day notice period was not factored in.
• Early exit fees on fixed-term contracts — Members are surprised by the 50% remaining-contract penalty when they try to leave a 6-month commitment early.
• No refund for unused classes — Freezing or cancelling mid-month rarely triggers a prorated refund of the current billing period.
• Difficulty reaching the studio — High staff turnover or recent ownership changes leave members chasing unanswered emails.
• Studio closure with no automatic refund — Corporate redirects you back to a closed studio, leaving members in limbo and reliant on the ACL or chargebacks.
• Cooling-off period missed — Members didn't realise they had only 14 days from sign-up to walk away cleanly.
• F45 billing dispute after auto-renewal — Annual or term-renewal charges hit before written cancellation was received and acknowledged.