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F45 Training

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F45 Training runs a decentralised, franchise-led support model in Australia, which means your home studio is the first port of call for almost every membership, billing, or class issue. For brand-wide, app, or technical questions, F45 backs studios with a corporate Australian email and a dedicated Member Knowledge Base.

• Home studio first: Use the Find a Studio tool to get your studio's direct phone, email, and address.
• F45 Australia head office email: info@f45training.com.au for brand-level concerns or unresponsive studios.
• F45 Shop (apparel): customersupport@conceptpartners.com.au, 8:00am–5:00pm AEST, Mon–Fri.
• Self-service: F45 Member Knowledge Base covers app, bookings, Passporting, and account access.
• Reputation: Strong praise for community, trainers, and class structure; mixed F45 Training customer service sentiment driven by studio-by-studio inconsistency.

Member feedback across ProductReview, Trustpilot, Reddit, and Whirlpool surfaces a consistent set of friction points — most of them tied to the franchise structure and contract terms.

Membership Cancellation Difficulty

• Most studios require 14–30 days written notice (28 days is the common standard) and continue charging through that window.
• Members frequently report being unable to action F45 membership cancellation through the app or via corporate, and being redirected to their home studio.
• For a step-by-step exit, see our F45 cancellation guide.

Early-Termination & Exit Fees

• Locked-in contracts can trigger an exit fee of around 50% of the remaining contract value.
• Many members didn't realise their plan was a fixed-term agreement until they tried to leave.

Direct Debit & F45 Billing Complaints

• Continued direct debits after a member believed they had cancelled is a recurring complaint.
• F45 warns members not to cancel direct debits at the bank before formally cancelling — doing so triggers collection action.

Refund Refusals

• Refunds for unused classes or paid-in-full memberships are described as discretionary at the studio level.
• Corporate support typically declines to override studio decisions on refunds.

F45 No-Show Fee

• Members report being charged an F45 no-show fee of around $20 for missed classes — even when missed for work or illness.
• Cancelling through the F45 app before the cut-off window is the cleanest way to avoid the charge.

Pricing & Mid-Contract Increases

• Memberships commonly sit between $55–$80+ per week, which members view as expensive.
• Mid-contract price increases have caused frustration and dispute.

Class Overcrowding & Trainer Variability

• Some studios are reported as too full at peak times, with limited form correction.
• Trainer quality and policy interpretation can vary noticeably between locations.

Studio Closures

• Following F45's NYSE delisting in August 2023, some Australian studios have closed unexpectedly.
• Affected members have reported chasing refunds and final billing reconciliations.

Because F45 is a franchise network, the fastest resolution almost always starts with your home studio. Use the channels below in order.

F45 Home Studio Contact (Start Here)

• Use the Find a Studio locator to pull your studio's direct phone number, email, and street address.
• Speak to your studio manager in person or by phone — most billing, freeze, and cancellation requests resolve fastest face-to-face.
• Always ask for written confirmation of any agreement.

Email Your Studio (For an Audit Trail)

• Email your home studio directly when you need a paper trail — especially for cancellations and refund requests.
• Use a clear subject line such as "Membership Cancellation Request – [Your Name]".
• Request confirmation of the final billing date in your reply.

F45 Member Knowledge Base (App & Tech)

• Visit the F45 Member Knowledge Base for app login, class bookings, Passporting, and account questions.
• Includes step-by-step guides for cancelling or pausing your membership and cancelling a class.

F45 Australia Head Office Email

• Email info@f45training.com.au for brand-level concerns or when your studio isn't responding.
• This isn't an F45 Training contact number — corporate support is email-led in Australia.

F45 Shop (Retail & Apparel)

• For merchandise or apparel orders, email customersupport@conceptpartners.com.au or use the F45 Shop contact page.
• Support hours: 8:00am–5:00pm AEST, Monday to Friday.

External Escalation

• If your studio refuses to act and corporate doesn't intervene, escalate to your state's Fair Trading body or the ACCC for unfair contract concerns.
• You can also lodge a formal complaint for support framing your case.

These are summary-level policies relevant to F45 in Australia. For full procedural detail, follow the linked dedicated guides.

Cooling-Off Period

• Australian F45 studios are required to offer a cooling-off period (commonly 14 days, sometimes 7) from the contract start date.
• Cancel within this window and future charges stop; prepaid fees beyond days already used are refunded.
• Reference: F45 cancel/pause article.

Cancellation Notice

• Most studios require 14–30 days written notice — 28 days is standard.
• F45 cancel membership Australia requests must go through your home studio, not corporate.
• See the full F45 cancellation walkthrough.

Early Termination Fee

• Breaking a locked-in contract typically incurs an exit fee of around 50% of the remaining contract value.
• Month-to-month (no-lock-in) memberships do not attract this fee.

Membership Freeze

• Most studios offer F45 freeze membership on request, with terms (duration, fee, frequency) varying by location.
• Contact your home studio directly to arrange and request written confirmation.

F45 Refund Policy Australia

• F45 corporate does not process refunds; all requests go through your home studio.
• Refunds for unused classes or paid-in-full plans are at the studio's discretion.
• For escalation pathways, see our F45 refunds guide.

Class Cancellation & No-Show Fees

• Members can cancel a booked class through the F45 app; late-cancellation or no-show fees may apply (varies by studio).
• Reference: F45 class cancellation article.

Studio Closure

• If an F45 studio closes, the membership is automatically cancelled.
• If billing continues post-closure, contact the studio's remaining channels or F45 Australia head office.

Passporting

• Paid-in-full and autopay unlimited members can visit other F45 studios at no extra cost (visit limits apply).
• Details available in the F45 FAQs.