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Kayo

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Kayo Sports is Australia's dedicated live and on-demand sports streaming platform, operated by Streamotion Pty Ltd (part of the Foxtel Group). The service runs on two subscription tiers — Kayo Standard ($29.99/month) and Kayo Premium ($45.99/month) — covering AFL, NRL, cricket, F1, NBA, and more. Kayo Sports customer service is handled entirely through digital channels, with no publicly listed phone number.

• Primary support channel: Kayo Sports live chat support via kayosports.com.au
• Email: help@kayosports.com.au for written enquiries
• Social media: Dedicated support handle @kayosports_help on X (formerly Twitter)
• Customer ratings: 1.2 out of 5 on ProductReview.com.au (2,690 reviews) and 1.2 out of 5 on Trustpilot (128 reviews), with persistent concerns about streaming quality, Kayo Sports billing problems, and support responsiveness

Streaming Quality and Buffering

• Persistent buffering, freezing, and drops to standard definition during live events are the most reported Kayo Sports streaming issues.
• High-demand sports — AFL, cricket, NBA — are particularly affected, with streams cutting out entirely during peak viewing.

Billing Disputes and Unauthorised Charges

• Customers report being charged for plan upgrades they never requested and continued billing after cancellation attempts.
• Some reviewers describe ongoing charges for months or years after trying to cancel, making Kayo Sports billing problems a recurring theme across review platforms.

Cancellation Difficulties

• The online chat frequently terminates before connecting to a human agent, leaving Kayo Sports cancellation requests unresolved.
• Confirmation emails often fail to arrive, and subscriptions continue billing despite attempted cancellations.

Price Increases

• Kayo Premium rose from $40 to $45.99/month in February 2026, frustrating customers already dealing with quality issues.

Excessive Advertising

• Paid subscribers report a growing volume of advertisements during live sport, which many consider unacceptable for a premium service.

App Functionality Issues

• The pause function cuts to a black screen instead of freezing the frame, location restrictions block access outside major cities, and general instability affects multiple devices.

Poor Support Responsiveness

• The chatbot-first model makes it difficult to reach a human agent, and when customers do connect, agents are often described as unable to resolve account or billing issues. If your issue remains unresolved, you can lodge a formal complaint for further escalation.

Live Chat (Primary Channel)

• Visit kayosports.com.au and log into your account.
• Look for the chat icon or "Need Help?" button in the bottom-right corner.
• You'll start with an automated chatbot — type "speak to an agent" or "human" to request a live representative.
• Wait times vary, so be prepared for delays during peak periods.

Email

• Send your enquiry to help@kayosports.com.au — the Kayo Sports help email for written support.
• Include your account email address and a clear description of the issue for faster resolution.

Social Media

• X (Twitter): Send a direct message to @kayosports_help — Kayo's dedicated support handle.
• Facebook: Message Kayo Sports on Facebook for general enquiries.

Important: Third-Party Subscriptions

• If you subscribed through Telstra, Apple, Google Play, or Hubbl, contact that provider directly for billing and cancellation matters. Kayo support cannot manage third-party billing.
• There is no Kayo Sports contact number — all support is digital.

Cancellations

• Kayo operates month-to-month with no lock-in contract — cancel Kayo subscription Australia-wide at any time.
• Access continues until the end of your current billing period after cancellation.
• Cancel via the Kayo website live chat, or through your third-party provider (Apple, Google, Telstra, Hubbl) if applicable.
• For a full walkthrough, see Kayo Sports cancellation details.

Refunds

• No pro-rata refunds for mid-cycle cancellations, and change-of-mind refunds are generally not provided.
• Refunds for material technical failures may be considered case-by-case but are not guaranteed.
• Free trial verification charges are refunded automatically.
• For the complete Kayo Sports refund policy, see Kayo refunds.

Downgrades

• Downgrading from Premium to Standard takes effect at the end of your current billing period.
• No pro-rata refunds are issued for the price difference.

Free Trial

• New customers get a seven-day free trial. Cancel before the trial ends to avoid being charged.