Need to contact

Binge

and make sure they reply?

Binge is an Australian streaming service owned by the Foxtel Group, offering on-demand access to HBO and other premium content. Account management and billing now sit under the Hubbl platform, which means navigating support can feel less straightforward than it should.

• Primary support channel: Binge live chat support, available 9am–9pm AEST, 7 days a week via Binge Help Centre
• Email support: Responses within 1–3 business days at help@binge.com.au
• No general phone line: Only Foxtel-bundled account holders can call 1300 659 466
• Customer ratings: 1.3 out of 5 on Trustpilot (130 reviews) and 1.2 out of 5 on ProductReview.com.au (1,249+ reviews)
• Common praise: Quality content library, especially for HBO exclusives
• Common frustrations: Cancellation difficulties, Binge billing problems, and app performance issues

Cancellation Difficulties

• The most frequent Binge complaints Australia-wide involve the cancel button not functioning or being impossible to locate in the interface.
• Multiple customers report being charged after believing they had already cancelled their subscription.

Billing and Unauthorised Charges

• Customers report unexpected charges after cancellation and difficulty obtaining refunds for erroneous debits.
• One reported case involved an account being reactivated and debited $149 without consent.

App Crashes and Buffering

• Frequent reports of Binge streaming issues including mid-episode freezing, severe buffering on high-speed connections, and episodes failing to resume from the correct position.
• Customer service responses often blame the subscriber's internet rather than investigating platform-side problems.

Advertising on the Basic Plan

• Ads on the Basic plan are unskippable and can interrupt dialogue mid-sentence.
• Rewinding forces viewers to re-watch ads, adding further frustration.

Price Increases

• Binge's pricing has risen significantly since launch, with some customers claiming costs have increased up to four times the original price.

Poor Support Responsiveness

• Binge live chat wait times can stretch to 45 minutes on weekends, and email responses take 1–3 business days.
• Some customers describe receiving repetitive, unhelpful template responses.

Live Chat (Primary Channel)

• Visit Binge Help Centre and look for the chat icon in the bottom corner
• Alternatively, open the Binge app, tap your profile icon, go to "Settings & Help", then select "Contact Support"
• Hours: 9am–9pm AEST, 7 days a week
• Typical wait: 5–20 minutes off-peak; up to 45 minutes on weekends

Email Support

• Submit a request through the Binge Help Centre or email help@binge.com.au directly
• Response time: 1–3 business days
• Best for non-urgent billing queries or written records of disputes

Phone Support (Foxtel-Bundled Accounts Only)

• Binge does not offer a Binge contact number Australia-wide for direct subscribers
• Foxtel-bundled account holders can call 1300 659 466 (Monday–Friday, 8am–8pm AEST)

In-App Support

• Available on iOS and Android devices
• Navigate to: Profile icon > Help/Support > Contact Us

Social Media

• X (Twitter): @BingeAustralia
• Facebook: Search for the official Binge page
• Social media can be effective for public escalations when how to contact Binge support through standard channels hasn't resolved your issue

Before You Contact Support

• Have ready: your registered email address, the charge date and amount (for billing issues), your device type, any error codes, and your subscription plan name

Cancellation Policy

• Month-to-month subscription with no lock-in contract and no cancellation fees
• Access continues until the end of your current billing period after you Binge cancel subscription
• Cancel at least 24–48 hours before your renewal date to avoid the next charge
• Cancellation method depends on how you subscribed — directly via Binge, through Apple/Google, or through Telstra or Optus

For more detail on the cancellation process, see Binge's cancellation guide.

Binge Refund Policy

• Binge does not offer pro-rata refunds for unused days after cancellation
• If a renewal charge has already processed, the charge stands but access continues for the paid period
• Disputed charges should be raised through live chat or email

For the full refund process, see Binge's refund policy.

Pricing (as of 2026)

• Basic: $10/month (1 HD stream, includes ads) or $79/year
• Standard: $19/month (2 HD streams, ad-free) or $149/year
• Premium: $22/month (4 streams, 4K, ad-free) or $179/year