October in review: who climbed and who fell against September, plus the quickest and longest wins of the month.
Climbing in October
McDonald’s
Missing items and wrong orders, small refunds across dozens of stores.
More than double its September share: 3.8% vs 1.6%
Agoda
Bookings cancelled, failed or never confirmed, and the money not back; about a third of them from travellers outside Australia.
More than double: 1.8% vs 0.7%
Optus
Cancellations and billing errors.
More than double: 0.9% vs 0.4%
Falling in October
Officeworks
September’s run of faulty laptops and computers did not repeat.
A third of its September share: 0.5% vs 1.6%
Dan Murphy’s
September’s store complaints disappeared; October was a few undelivered orders.
Less than half: 0.5% vs 1.3%
Australia Post
September’s lost and misrouted parcels thinned out; October was mostly small postage refunds and redeliveries.
About half: 0.7% vs 1.3%
Longest fights, won
The Good Guys
A $1,300 coffee machine refund after two failed repairs
in 61 days
MG
A roof-rust warranty claim accepted after escalations
in 60 days
Ruggy
$438.20 for rugs that never arrived
in 52 days
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