Weekly action reports

Data and stories of consumers fighting the system and winning.

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September 28, 2026

Australia Post’s phantom delivery attempts and the airline fee you can get back

Australia Post's phantom delivery attempts, the airline fee you can get back when the flight is cancelled and a 52-slice pie that arrived as four.

Spike alert

Australia Post – 3% of all Ajust complaints this week. Parcels sent the wrong way, and delivery attempts the people at home say never happened.
Showpo – 2.7% vs 0.8%. Dresses that won’t arrive in time for the event.

Under control

No significant movers this week.

28-september-2026

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Previous editions

Every edition since August 2026

September 21, 2026

Why is quitting a gym harder than your workout?

Spike alert

Kogan – 3.8% of all Ajust complaints this week. Eight of the eleven are Kogan First membership charges. This is becoming a trend.
Temu – 3.8% vs 2.3%. A mixed bag: locked accounts, missing deliveries, a damaged mattress.

Under control

Netflix – 1% of complaints this week, versus its usual 3.5%. Its quietest week since mid-August.

21-september-2026

September 14, 2026

Booking.com’s refund promise that needed a phone call and the move that can lift an insurer’s cash offer

Spike alert

Energy and utilities – 4.2% of all Ajust complaints this week, against a two-month average of 1.5%. Five of the 12 are disputed bills: an estimated read on an empty shop, a doubled bill, an unexplained increase. Three are solar and battery installs.
Kmart – 3.2% vs 1.5%. A variety pack of issues: wrong-size labels, missing vacuum parts, a smart ring that did not fit.

Under control

Cancellations – requests to cancel a plan, subscription or membership were 4.2% of cases this week, against a two-month average of 7.5%. The lowest share in two months.

14-september-2026

September 7, 2026

The memberships nobody signed up for and The Good Guys living up to their name

Spike alert

Uber – 4% of all Ajust complaints this week, against a two-month average of 1%. Five of the twelve cases are Uber One memberships people say they never joined.
Big W – 2.3% vs 0.8%. Mostly online orders: missing items, a wrong address, a delivery that still hasn’t come.

Under control

DoorDash – nine cases a week on average over the past two months, and as many as 15 in July; this week less than 1% of complaints.

7-september-2026

August 31, 2026

Virgin's vanishing refund, a $35k battery-fire settlement and the escape hatch in your extended warranty

Spike alert

Booking.com – 3.4% of all Ajust complaints this week, against a two-month average of 0.8%. The pattern: refunds promised, then not paid – including one confirmed in writing on 1 August that still hadn't arrived three weeks later.
Insurance – 4.5% of complaints this week vs a two-month average of 2.4%. Almost all of it people cancelling policies – health and car – and chasing pro-rata refunds of unused premium.

Under control

Temu – usually one of our busiest retailers at around 8 cases a week (2.8% of complaints); this week 0 cases.

August 24, 2026

Samsung's melted dryer refund and two cases of missing beer

Spike alert

Travel – 16% of all Ajust complaints this week, against a two-month average of 10%. Agoda cases and a spread of airlines, booking sites and hotels.
Australia Post – 3.5% vs 1.2%. Mostly missing parcels – including two international parcels that vanished mid-route.

Under control

Netflix – usually 2.5% of complaints; this week 0.6%.
Myer – normally 1.6% of complaints; this week 0 cases.

August 17, 2026

Woolworths' Ooshie shortage – and the phone call your insurer hopes you won't make

Spike alert

Woolworths – 7% of all Ajust complaints this week, against a two-month average of 2.7% (mostly Ooshie-related).
Netflix – 5% vs 2.2%. Most common issue: “charged after I cancelled”.

Under control

KFC – usually our busiest fast-food brand at 3.6% of complaints; this week 1.5%. Quietest week in two months.