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Sportsgirl

refund?

Sportsgirl's change of mind return window is 30 days from the date of purchase (in-store) or date of delivery (online). Within that window, you can request a refund, exchange, or store gift card, but conditions apply.

When you are eligible for a refund:

• Within 30 days: Item returned within 30 days of purchase or delivery
• Unused condition: Item is unworn, unwashed, and unused
• Tags intact: All original tags and labels must still be attached
• Proof of purchase: Receipt, email confirmation, or packing slip required
• Footwear (online orders): Must be in the original box, and, as of December 2025, online footwear returns must be sent by post, not to a store

When you are eligible under Australian Consumer Law:

Sportsgirl must provide a remedy (refund, replacement, or repair) for items that are faulty, damaged, or not as described at the time of purchase. No time limit applies under the Australian Consumer Law, regardless of Sportsgirl's 30-day change of mind window.

Items excluded from change of mind returns:

• Earrings
• Cosmetics and beauty products
• Lingerie and underwear
• Hosiery
• Swimwear
• Face masks
• In-store gift cards
• Items that have been worn, washed, or had tags removed after purchase

Other restrictions to know:

• In-store purchases cannot be returned via the online process. They must go back to a store
• Online orders cannot be exchanged online, you must receive a refund and repurchase
• Promotional discount codes are not refunded. The proportionate discount is deducted from the refund amount
• Original shipping costs are not refunded for change of mind returns

Returning an Online Order In Store

1. Find your nearest store via the Sportsgirl store locator
2. Bring your item(s) in original condition (unworn, with tags attached) within 30 days of delivery
3. Bring proof of purchase: your email order confirmation or the packing slip from the parcel
4. For Afterpay orders, have your virtual Afterpay card ready in your phone wallet or the Afterpay app
5. A team member will process the refund back to your original payment method, or offer an exchange or gift card

Returning an Online Order by Post

1. Visit the AusPost Returns portal to create your return shipment
2. Purchase your return label - postage is at your cost for change of mind returns
3. Pack items securely in original condition with tags still attached
4. Use a trackable delivery service. Sportsgirl does not accept responsibility for items lost in transit
5. If you checked out as a guest, use the Guest Orders and Returns form to look up your order
6. Once the parcel is received at the warehouse, allow 5–10 business days for the refund to be processed

Returning an In-Store Purchase

1. Return the item to any Sportsgirl store within 30 days of purchase
2. Bring proof of purchase
3. Item must be in original condition with tags attached. A team member will process your refund or exchange on the spot

Returning a Faulty Item

1. Contact Sportsgirl via the Help Centre with your order number, a description of the fault, and photos where possible
2. For faulty online orders, you may also take the item directly to your nearest store within a reasonable timeframe
3. Sportsgirl covers the return postage cost for confirmed faulty items.

How quickly you see your money back depends on how you return the item.

• In-store returns: Refunds are typically processed at the point of return. Card refunds may take an additional 1–5 business days to appear in your account, depending on your bank or payment provider.
• Online returns by post: Allow 5–10 business days from when the parcel is received at the warehouse. Sportsgirl has publicly acknowledged peak-period delays, so returns during sale seasons may take longer.
• Afterpay refunds (online): Once Sportsgirl processes the return, your Afterpay balance is adjusted within up to 5 business days.

What speeds up your refund:

• Returning in store skips warehouse processing time entirely
• Using a trackable postage service confirms delivery and avoids disputes
• Including all required details (order number, proof of purchase, tags intact) avoids processing delays

What can cause delays:

• High return volumes during sale and promotional periods
• Returns sent without tracking that cannot be confirmed as received
• Missing proof of purchase or tags removed from items
• Afterpay and buy now, pay later adjustments adding additional processing time

Sportsgirl issues refunds back to the original payment method in most cases. Here's what to expect by payment type:

• Credit or debit card: Refunded to the original card used at purchase
• Afterpay: Refunded to the Afterpay account; balance adjusted within up to 5 business days. In-store Afterpay refunds require the virtual Afterpay card to be presented via phone wallet. Note: existing Afterpay instalments continue until Afterpay is notified of the adjustment
• Gift card: If a gift card was used at purchase, the refund is returned to the original gift card
• Exchange: Available in store for items returned within 30 days in original condition. Note: online orders cannot be exchanged online, you must receive a refund and repurchase
• Store gift card: Offered as an alternative under the Change of Mind Policy alongside a monetary refund or exchange

Restrictions that affect your refund amount:

• Promotional discount codes are not refunded. The proportionate discount is deducted from any refund
• Original shipping costs are excluded from change of mind refunds
• In-store gift cards are non-refundable and non-transferable

• No online exchange — refund and repurchase required: Online orders cannot be exchanged directly. You must receive a refund and place a new order at the current price. If a sale has ended in the interim, the replacement item may cost more.
  
  
• Discount codes are not refunded: When a promo code is applied at checkout, the discount is proportionately spread across items. Any return is refunded at the discounted price, not the full retail value, which catches many customers off-guard.
  
  
• Gift card offered instead of monetary refund for sale items: Some customers report being initially told only a store gift card is available when returning sale items, rather than a refund to their original payment method. The published policy entitles customers to all three options (refund, exchange, or gift card) for change of mind returns.
  
  
• Click and Collect orders cancelled without adequate notice: Multiple customers report Click and Collect orders being cancelled and refunded days after placement, by which time a promotional sale has ended, making it impossible to repurchase at the original price.
  
  
• Delayed or unacknowledged online returns: Sportsgirl has noted processing delays during high-volume periods. Customers report no confirmation email upon return arrival. Always use a trackable postage service and keep the tracking number as evidence of delivery.
  
  
• Footwear from online orders cannot be returned in store (from December 2025): Customers expecting to return online footwear purchases to a store are no longer able to do so. Since December 1, 2025, online footwear must be returned by post to the online warehouse. Allow additional time for shipping and warehouse processing.