Refund refused
They said no, or offered a credit you didn’t ask for.
Hand it to Ajust before your deadline runs out. We take on the agent or landlord, go over their head if they refuse, and get your dispute step ready. You only pay if we win.
What has happened?
or tell us what happened
As featured in
Some recent wins for Ajust customers
What we do
Our team writes to the agent or landlord with the facts from your lease and condition reports, asks for a reply within 7 days, and takes it to the agency’s principal if they still refuse.
If it isn’t resolved, we prepare your answers for your state’s free dispute service, where there is one, and we tell you the deadline on a bond claim or rent increase and what has to be lodged before it. We don’t prepare or lodge tribunal applications, and we can’t take on evictions or a matter a tribunal is already handling.
Act fast
Once the agent claims your bond, the clock is running. Miss the deadline and the bond can be paid out as claimed.
New South Wales
14 days
from the Notice of Claim to dispute it. You apply to NCAT and record the dispute in Rental Bonds Online.
Queensland
14 days
from the RTA’s Notice of claim to lodge a dispute with the RTA (Form 16).
Victoria
14 days
to dispute it with Rental Dispute Resolution Victoria or VCAT, and tell the bond authority.
Renting somewhere else? Every state has its own deadline. We’ll tell you yours in our first reply, and remind you before it runs out.
$2,560 bond back in full after leaving a lease early.
$219 repair bill removed from a renter’s account.
What Ajust can help with
They said no, or offered a credit you didn’t ask for.
The retailer won’t fix, replace or refund it.
The order never arrived, or the service never happened.
You’ve emailed and called. Nothing back.
How it works
With the facts from your lease and condition reports, and 7 days to reply.
If they still refuse, we take it to the agency’s principal.
We prepare your answers for your state’s free dispute service and tell you what has to be lodged, and when. You send it. If it goes to a tribunal, we can connect you with a legal partner on a no win, no fee basis.
“I would not have been able to achieve this result by myself.”
“Stress free, fabulous!”
“Ajust helped us sort our problem getting a full refund from Booking.com when our reservation had been double booked.”
“After weeks of emails and phone calls… One email to Ajust, 3 days wait, and a refund from Jetstar. Simple.”
“The Good Guys were being very unreasonable even though I had the coffee machine sent away to be fixed twice… Very happy with the outcome!”
“They truly saved me months of stress.”
Before you start
Hand it to Ajust before your bond is paid out. We take on the agent or landlord, and you only pay if we win.
