Independent refund specialists

Taking a business to VCAT? Let us try to get you paid first.

Hand it to our team before you file. We chase the business and, if they stall, lodge with Consumer Affairs Victoria for you. You only pay if we win.

Hand it to Ajust
4.8 (570+ Google reviews)
Free to start. No win, no fee.
Ajust Online now

What has happened?

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

    AFR Nine News ABC News Seven News Sky News Today Show

    Some recent wins for Ajust customers

    What is Ajust

    Independent refund specialists, not VCAT.

    Before you file, our team takes over your claim with the business and puts it to the people who can approve a refund. Often a clear request to the right team is all it takes to get them moving.

    If they still won’t pay, we lodge it with Consumer Affairs Victoria for you. If it still isn’t resolved, we’ll give you guidance for your VCAT claim, so you can lodge it yourself. We don’t lodge tribunal claims or represent anyone at VCAT.

    “I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
    Fay Mellor · P&O Cruises customer

    What Ajust can help with

    If a business won’t refund you, start here before VCAT.

    Refund refused

    They said no, or offered a credit you didn’t ask for.

    Faulty, and told to contact the manufacturer

    The retailer won’t fix, replace or refund it.

    Paid but never received

    The order never arrived, or the service never happened.

    They’ve stopped replying

    You’ve emailed and called. Nothing back.

    How it works

    One last push before you file.

    1

    Tell us what happened

    The business, what you paid and what they’ve said so far.

    2

    We take it to the business

    We get past front-line staff to the people who can approve a refund, put it in writing and hold them to a date.

    3

    If they still won’t pay

    We lodge it with Consumer Affairs Victoria for you. Still not resolved? We give you guidance for your VCAT claim, so you can lodge it yourself.

    Before you start

    A few quick answers.

    Refund specialists. An independent Australian service that takes over refunds businesses won’t pay, gets them to respond and escalates if they still won’t.
    No. Ajust is independent and not part of VCAT or any government body.
    That’s your call. It helps to know what filing involves. VCAT says that, in general, you can expect to wait 52 weeks from applying to your mediation or hearing. For goods and services claims under $15,000, it generally doesn’t allow a lawyer or other professional to represent you. The standard application fee for a claim up to $15,000 is $67.40.

    Starting with us gives the business one more clear push first. If it still isn’t resolved, you file with your claim, timeline and evidence ready.
    No. We don’t lodge tribunal claims, represent anyone or appear at VCAT. We don’t give legal advice either.

    What we do instead: if the business still won’t pay, we give you guidance for your VCAT claim. That’s the claim in plain words, a timeline, the evidence list and the remedy to ask for, so you can lodge it yourself.
    We can’t take on a claim VCAT is already handling or has already decided. We help before you file.
    Nothing to start. Tell us what happened and we’ll tell you where you stand.

    Claims over $1,000: no win, no fee. You save a card and pay nothing now. We only charge if we win, and never more than the fee you agree to.

    Smaller claims: you pay when we start. If we don’t win, you get it back.
    Getting you what we agreed to go after: a refund, a payout, a replacement or a repair. Get part of it, pay the same part of the fee. Get nothing, pay nothing.

    Before we close a case, we message you. If we don’t hear back within 72 hours, we treat it as won.

    Real refunds, from people who’d hit a wall.

    Hand it to Ajust
    “I would not have been able to achieve this result by myself.”
    Chris Cole · $5,600 refunded
    “Stress free, fabulous!”
    Janis D.
    “Ajust helped us sort our problem getting a full refund from Booking.com when our reservation had been double booked.”
    Heather J. · $3,420 refunded
    “After weeks of emails and phone calls… One email to Ajust, 3 days wait, and a refund from Jetstar. Simple.”
    Kate M.
    “The Good Guys were being very unreasonable even though I had the coffee machine sent away to be fixed twice… Very happy with the outcome!”
    Cathy V. · $1,200 refunded
    “They truly saved me months of stress.”
    Karlene H.
    Ajust

    About to file at VCAT?

    Let our team take it to the business first, and to Consumer Affairs Victoria if they stall. You only pay if we win.

    Hand it to Ajust 4.8 (570+ Google reviews)
    $5,600 trike · full refund