Independent refund specialists

Taking a business to NCAT? Let us try to get you paid first.

Hand it to our team. We take it to the business and lodge it with NSW Fair Trading if they stall, and you only pay if we win.

Hand it to Ajust
4.8 (570+ Google reviews)
Free to start. No win, no fee.
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What has happened?

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

    AFR Nine News ABC News Seven News Sky News Today Show

    Some recent wins for Ajust customers

    What is Ajust

    Independent refund specialists, not NCAT.

    Before you file, our team takes over your claim with the business and puts it to the people who can approve a refund. Often a clear request to the right team is all it takes.

    We can also lodge it with NSW Fair Trading for you. If it still isn’t resolved, we’ll give you guidance for a tribunal claim, so you can lodge it yourself. We don’t lodge tribunal claims or represent anyone at a tribunal, and we can’t take on a claim a tribunal is already handling.

    “I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
    Fay Mellor · P&O Cruises customer

    What Ajust can help with

    Owed money by a business? We come in before you file.

    Refund refused

    They said no, or offered a credit you didn’t ask for.

    Faulty, and told to contact the manufacturer

    The retailer won’t fix, replace or refund it.

    Paid but never received

    The order never arrived, or the service never happened.

    They’ve stopped replying

    You’ve emailed and called. Nothing back.

    How it works

    What we do before you file.

    1

    We take it to the business

    We get past the front line to the people who can approve a refund, put it in writing and hold them to a date.

    2

    We lodge it with NSW Fair Trading

    If they still won’t pay, we lodge it with NSW Fair Trading for you.

    3

    Guidance for your NCAT claim

    Still not resolved? You get your claim in plain words, a timeline, the evidence list and the remedy to ask for, so you can lodge it yourself.

    Before you start

    A few quick answers.

    Refund specialists. An independent Australian service that takes over refunds businesses won’t pay, gets them to respond and escalates if they still won’t.
    No. Ajust is independent and not part of NCAT, NSW Fair Trading or any government body.
    Start with us if you want someone to take it on before you file. At NCAT, consumer claims are first listed for a conciliation and hearing, and NCAT encourages you to run your own case without a lawyer. The standard application fee is $64 for claims up to $10,000, $133 up to $30,000 and $344 over that. NCAT’s time limit is 3 years from when the problem arose.
    No. We don’t lodge NCAT claims, represent you or appear at NCAT, and we don’t give legal advice. Our work is the step before you file. If it still isn’t resolved, you get our guidance for your claim and lodge it yourself.
    If NCAT is already handling your claim, or has already decided it, we can’t take it on. If you haven’t filed yet, we can try to get you paid first.
    Nothing to start. Tell us what happened and we’ll tell you where you stand.

    Claims over $1,000: no win, no fee. You save a card and pay nothing now. We only charge if we win, and never more than the fee you agree to.

    Smaller claims: you pay when we start. If we don’t win, you get it back.
    Getting you what we agreed to go after: a refund, a payout, a replacement or a repair. Get part of it, pay the same part of the fee. Get nothing, pay nothing.

    Before we close a case, we message you. If we don’t hear back within 72 hours, we treat it as won.

    Real refunds, from people who’d hit a wall.

    Hand it to Ajust
    “I would not have been able to achieve this result by myself.”
    Chris Cole · $5,600 refunded
    “Stress free, fabulous!”
    Janis D.
    “Ajust helped us sort our problem getting a full refund from Booking.com when our reservation had been double booked.”
    Heather J. · $3,420 refunded
    “After weeks of emails and phone calls… One email to Ajust, 3 days wait, and a refund from Jetstar. Simple.”
    Kate M.
    “The Good Guys were being very unreasonable even though I had the coffee machine sent away to be fixed twice… Very happy with the outcome!”
    Cathy V. · $1,200 refunded
    “They truly saved me months of stress.”
    Karlene H.
    Ajust

    Before you file, let us try.

    Our team takes it to the business and lodges it with NSW Fair Trading if they won’t pay. You only pay if we win.

    Hand it to Ajust 4.8 (570+ Google reviews)
    $5,600 trike · full refund