Independent consumer advocate

Get it sorted before the Office of Fair Trading Queensland.

Hit a wall with a business? Tell Ajust what happened. We do the chasing: emails, calls, escalations, while you get on with your life.

Start with Ajust

4.8 (570+ Google reviews)

Free to start. Money back if we don’t get the result.

Ajust Online and ready to help

Start here before the Office of Fair Trading:

or tell us what happened

$1+ million recovered for Australian consumers

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Some recent wins for Ajust customers

What is Ajust

Ajust is an independent consumer advocate.

If a business has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.

If the business still will not move, you finish with a documented case you can take to the Office of Fair Trading yourself.

“I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”

Fay Mellor · P&O Cruises customer

What Ajust can help with

What Ajust can help with before Fair Trading.

Refunds refused

Ajust contacts the business first and helps push for a response.

Faulty goods or services

Turn the issue into a clearer direct complaint before escalation.

No response

If the business has gone quiet, create a cleaner complaint trail.

Escalation path

Work out whether Fair Trading, or another body, is the right path.

How it works

Three steps before Fair Trading.

Tell Ajust what happened

Share the business, issue and response so far.

Ajust checks the path

The agent checks the rules, evidence and strongest request.

Ajust contacts the business

We send the stronger direct complaint before escalation.

Before you start

A few quick answers.

It is free to talk to the agent and find out where you stand. If you decide to go ahead, our fee is around 10% of the amount you are trying to recover, and it is charged upfront. If we do not get the outcome, you get that fee back.

Ajust is an independent consumer advocate. We are an Australian company, not a government body and not the Queensland Office of Fair Trading. We act for you, not for the business.

No. The Office of Fair Trading asks you to try to sort the problem out with the business first, and will want to see what you have already done before taking it further. Ajust does that step and keeps the record of it, so if you do lodge a complaint you arrive with the history already in order.

Then you have lost nothing. You keep the full written record of what was sent and how they responded, ready to take to the Office of Fair Trading yourself, and your fee comes back to you.

Sometimes, yes. If you have already complained to the business, given them a fair chance to fix it and heard nothing back, you can lodge with the Office of Fair Trading yourself for free. Ajust is worth it when you would rather not handle the complaint yourself, or you are not sure how to put it.

Real customer outcomes

Get it sorted in days, not months.

“I contacted Ajust after I waited 3 weeks for an answer from Kogan. The day after I contacted them, I received a message from Kogan and the matter was resolved the same day.”

Cheryl R. · Kogan

“The best $18 I ever spent. Wasting an entire afternoon trying to sort out an issue with Dan Murphy — it was great to hand over the entire problem to Ajust.”

Barbara H. · Dan Murphy

“Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention.”

Nick B. · ANZ

“Much better than sitting on hold for hours and then being forced to deal with an offshore customer service centre.”

Damian Fox · Telstra

Ajust

Start with Ajust before Fair Trading Queensland.

Ajust is independent, not the Office of Fair Trading. Start free and let the agent contact the business before you escalate.

Start with Ajust 4.8 (570+ Google reviews)

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