01
Why starting with Ajust works better
Before you take it to a regulator, there's a faster step. Tell us what's gone wrong. We'll write to the business for you and push for a real response. Most matters get sorted in days.
Start with Ajust
Thinking about Fair Trading, Consumer Affairs, or ACCC?
If a business has let you down, we can help. Often faster than a regulator, and we do the chasing for you.
Free to get started. Only pay if you decide to go ahead.
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Independent consumer advocate
Ajust is independent. We're not the regulator. We're on your side from the start.
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Free to get started
You can start organising the complaint before deciding whether to go ahead.
We do the chasing
We write to the business for you. You get on with your life.
02
When a regulator may still be the right path
If the business has gone silent, stalled you out, or the issue clearly needs a regulator, then that's the path. We'll tell you straight if that's where you're at.
Start with Ajust
03
What you need to get started
Bring the basics that help make the complaint clear, including receipts and order details, screenshots and correspondence, a timeline of events, contact attempts, and the outcome you want.
Start with Ajust
Start with Ajust before formal escalation
Ajust is an independent consumer advocate, not Fair Trading, Consumer Affairs, or ACCC. Free to get started, and you only pay if you decide to go ahead.
FAQs
Ajust helps you organise the complaint before formal escalation.
Are you the regulator?
No. Ajust is an independent consumer advocate, not Fair Trading, Consumer Affairs, or ACCC.
Should I go to Fair Trading or start with you first?
If the business hasn't gone silent yet, starting with us is usually faster. If they've stalled you out, the regulator is the right next step.
What if my complaint is really an ACCC issue?
ACCC usually looks at bigger patterns, not single disputes. If your complaint is about one business, Fair Trading or Consumer Affairs are more likely the right path. We can help you push the business first.
Will starting here slow me down with the regulator?
No. If you end up at the regulator, you'll get there faster and better prepared.
Do I pay to get started?
No. It is free to get started, and you only pay if you decide to go ahead.
Start with Ajust before formal escalation
Free to get started, and you only pay if you decide to go ahead.
