Ajust helps you organise your complaint, evidence, and outcome ask before formal escalation.
Free to get started. Only pay if you decide to go ahead.
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Independent consumer advocate
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Free to get started
Only pay if you go ahead
01
Before formal escalation, Ajust can help you organise the facts and timeline, clarify the refund, repair, replacement, or response you want, pressure the business directly, and prepare the complaint before taking the next step.
02
Ajust is not Fair Trading, Consumer Affairs, or ACCC. If the business has stalled or ignored the complaint, the internal path is exhausted, or the matter needs a formal external body rather than another direct complaint attempt, a regulator may still be the right next step.
03
Bring the basics that help make the complaint clear and usable from the start, including receipts and order details, screenshots and correspondence, a timeline of events, contact attempts, and the outcome you want.
Ajust helps you organise the complaint before formal escalation.
No. Ajust is an independent consumer advocate, not Fair Trading, Consumer Affairs, or ACCC.
If you still need to organise the complaint, evidence, and outcome ask, Ajust can be a practical first step before formal escalation.
A regulator may be the right next step when the business has stalled or ignored the complaint, the internal path is exhausted, or the matter needs a formal external body rather than another direct complaint attempt.
No. It is free to get started, and you only pay if you decide to go ahead.
Bring receipts and order details, screenshots and correspondence, a timeline of events, contact attempts, and the outcome you want.
Independent consumer advocate, not Fair Trading, Consumer Affairs, or ACCC. Free to get started, and you only pay if you decide to go ahead.
