Ajust · Consumer escalation

A faster first step before Fair Trading.

Need a business to respond? Ajust's AI agent contacts them for you, does the chasing, and helps prepare escalation if needed. Independent, not Fair Trading or Consumer Affairs.

Start with Ajust 4.8 (474 Google reviews)

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What Ajust can help with

What Ajust can help with before Fair Trading.

Refunds or faulty goods

Ajust contacts the business first and helps push for a response.

Poor service or delays

Turn the issue into a clearer direct complaint before escalation.

No response

If the business has gone quiet, create a cleaner complaint trail.

Escalation path

Work out whether Fair Trading, Consumer Affairs or another path is right.

How it works

Three steps before Fair Trading.

Tell Ajust what happened

Share the business, issue and response so far.

Ajust checks the path

The agent checks the rules, evidence and strongest request.

Ajust contacts the business

We send the stronger direct complaint before escalation.

Before you start

A few quick answers.

An independent Australian consumer advocate that helps people understand and act on issues with businesses.

No. Ajust is an independent consumer advocate, not Fair Trading or Consumer Affairs.

If you want a business to respond about your individual issue, starting with Ajust may be faster. If external review is needed, Fair Trading or Consumer Affairs may still be the right next step.

No. If escalation is the right next step, you will have a clearer timeline, evidence and complaint trail.

No. It is free to get started, and you only pay if you decide to go ahead.

Start with Ajust before Fair Trading.

Ajust is independent, not Fair Trading or Consumer Affairs. Start free and let the agent contact the business before you escalate.

Start with Ajust 4.8 (474 Google reviews)