Independent consumer advocate

Issue with your energy provider? Get it sorted before EWOQ.

If you’ve hit a wall with your energy provider, we’ll get it resolved before the ombudsman.

Tell Ajust what happened. We do the chasing: emails, calls, escalations, while you get on with your life.

Start with Ajust
4.8 (556 Google reviews)
Free to start. Money back if we don’t get the result.
Ajust Online and ready to help

Start here before EWOQ:

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

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    What is Ajust

    Ajust is an independent consumer advocate.

    If your provider has stopped listening, we take the complaint off your hands and deal with them for you.

    EWOQ will not step in until you have raised it with your provider first, and they will want to see what you have already done. Ajust does that part, and keeps the record of every contact.

    We put it in writing, send it to the right team, and chase the reply. If the provider still will not move, you finish with a documented case you can take to EWOQ yourself.

    “We tried talking with Alinta for over one and a half years to resolve an error on our bill. We tried again and again, and finally had enough and contacted Ajust. Well it did not take long till we received a call from the top person of Alinta and the errors were rectified and a sorry bonus also given to us.”
    Lyn and Peter Brain · Alinta

    What Ajust can help with

    What Ajust can help with before EWOQ.

    Billing or high bills

    Ajust contacts the provider first and helps push for a response.

    Disconnection or supply

    Turn the issue into a clearer direct complaint before escalation.

    No response

    If the provider has gone quiet, create a cleaner complaint trail.

    Escalation path

    Work out whether EWOQ, or another body, is the right path.

    How it works

    Three steps before EWOQ.

    1

    Tell Ajust what happened

    Share the provider, the bill and the response so far.

    2

    Ajust checks the path

    The agent checks the rules, evidence and strongest request.

    3

    Ajust contacts the provider

    We send the stronger direct complaint before escalation.

    Before you start

    A few quick answers.

    It is free to talk to the agent and find out where you stand. If you decide to go ahead, our fee is around 10% of the amount you are trying to recover, and it is charged upfront. If we do not get the outcome, you get that fee back.
    Ajust is an independent consumer advocate. We are an Australian company, not a government body and not EWOQ. We act for you, not for your energy or water provider.
    No. EWOQ asks you to raise the problem with your provider first and give them a chance to fix it, and they will want to see what you have already done. Ajust does exactly that step and keeps the record of every contact, so if you do go to EWOQ you arrive with the history already in order.
    Then you have lost nothing. You keep the full written record of what was sent and how they responded, which is exactly what EWOQ asks you to bring, and your fee comes back to you.
    Sometimes, yes. EWOQ is free and independent, and if you have already been through your provider's own complaints process you can go straight there. Ajust is worth it when you would rather not handle the complaint yourself, or you want the provider contacted properly first so the record is in order either way.

    Real customer outcomes

    Get it sorted in days, not months.

    “Energy Australia delayed my refund. Ajust got involved and I received my refund within 5 days.”
    Russell Miller · EnergyAustralia
    “Had a challenge with AGL who after 12 months took away my discount for swapping my Electricity and Gas and Internet to them… Contacted Ajust and they got onto it right away.”
    Brilliant Attitude · AGL
    “After trying to receive my solar credits from AGL since October I decided to use Ajust and my experience with them was fantastic. They took out my personal feelings from the process and my issue was resolved.”
    John Hynard · AGL
    “Ajust could teach Origin about communication.”
    Kim Van Der Meulen · Origin
    Ajust

    Start with Ajust before EWOQ.

    Ajust is independent, not EWOQ. Start free and let the agent contact your provider before you escalate.

    Start with Ajust 4.8 (556 Google reviews)
    EnergyAustralia refund · paid in 5 days