Independent consumer advocate

Business refused or ignored you? Get it sorted before Consumer Affairs.

Hit a wall with a business? We get it sorted without the fight. Tell Ajust what happened. We do the chasing: emails, calls, escalations, until it is resolved. While you get on with your life.

Start with Ajust
4.8 (556 Google reviews)
Free to start. Money back if we don’t get the result.
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Start here before Consumer Affairs Victoria:

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

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    Some recent wins for Ajust customers

    What is Ajust

    Ajust is an independent consumer advocate.

    If a business has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.

    If the business still will not move, you finish with a documented case you can take to Consumer Affairs Victoria yourself.

    “I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
    Fay Mellor · P&O Cruises customer

    What Ajust can help with

    What Ajust can help with before Fair Trading.

    Refunds or faulty goods

    Ajust contacts the business first and helps push for a response.

    Poor service or delays

    Turn the issue into a clearer direct complaint before escalation.

    No response

    If the business has gone quiet, create a cleaner complaint trail.

    Escalation path

    Work out whether Fair Trading, Consumer Affairs or another path is right.

    How it works

    Three steps before Fair Trading.

    1

    Tell Ajust what happened

    Share the business, issue and response so far.

    2

    Ajust checks the path

    The agent checks the rules, evidence and strongest request.

    3

    Ajust contacts the business

    We send the stronger direct complaint before escalation.

    Before you start

    A few quick answers.

    An independent Australian consumer advocate that helps people understand and act on issues with businesses.
    No. Ajust is an independent consumer advocate, not Fair Trading or Consumer Affairs.
    If you want a business to respond about your individual issue, starting with Ajust may be faster. If external review is needed, Fair Trading or Consumer Affairs may still be the right next step.
    No. If escalation is the right next step, you will have a clearer timeline, evidence and complaint trail.
    No. It is free to get started, and you only pay if you decide to go ahead.

    Real customer outcomes

    Get it sorted in days, not months.

    “I contacted Ajust after I waited 3 weeks for an answer from Kogan. The day after I contacted them, I received a message from Kogan and the matter was resolved the same day.”
    Cheryl R. · Kogan
    “The best $18 I ever spent. Wasting an entire afternoon trying to sort out an issue with Dan Murphy — it was great to hand over the entire problem to Ajust.”
    Barbara H. · Dan Murphy
    “Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention.”
    Nick B. · ANZ
    “Much better than sitting on hold for hours and then being forced to deal with an offshore customer service centre.”
    Damian Fox · Telstra
    Ajust

    Start with Ajust before Fair Trading.

    Ajust is independent, not Consumer Affairs. Start free and let the agent contact the business before you escalate.

    Start with Ajust 4.8 (556 Google reviews)
    P&O refund · paid in 24 hours