Independent refund specialists

Business won’t refund you? We get it sorted before Consumer Affairs.

Tell Ajust what happened. We do the chasing: emails, calls, escalations, until it is resolved. While you get on with your life.

Hand it to Ajust
4.8 (570+ Google reviews)
Free to start. Money back if we don’t win.
Ajust Online now

What has happened?

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

    AFR Nine News ABC News Seven News Sky News Today Show

    Some recent wins for Ajust customers

    What is Ajust

    Independent refund specialists, not Consumer Affairs Victoria.

    If a business has stopped listening, we take the refund off your hands and deal with them for you. Often a clear request to the right team is all it takes to get them moving.

    If they still won’t pay, we escalate, including to Consumer Affairs Victoria where it makes sense, until you get your money back.

    “I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
    Fay Mellor · P&O Cruises customer

    What Ajust can help with

    If a business won’t refund you, this is where we come in.

    Refund refused

    They said no, or offered a credit you didn’t ask for.

    Faulty, and told to contact the manufacturer

    The retailer won’t fix, replace or refund it.

    Paid but never received

    The order never arrived, or the service never happened.

    They’ve stopped replying

    You’ve emailed and called. Nothing back.

    How it works

    From “no” to your money back.

    1

    Tell us what happened

    The business, what you paid and what they’ve said so far.

    2

    We check what you’re owed

    Your consumer rights and the evidence, before we contact anyone.

    3

    We get you paid

    We send the right request to the right team and chase it. If they still won’t pay, we escalate.

    Before you start

    A few quick answers.

    Refund specialists. An independent Australian service that takes over refunds businesses won’t pay, gets them to respond, and escalates if they still won’t.
    No. Ajust is independent and not part of Consumer Affairs Victoria or any government body.
    If you want a business to respond about your individual issue, starting with Ajust may be faster. If external review is needed, Consumer Affairs Victoria may still be the right next step.
    No. If escalation is the right next step, you will have a clearer timeline, evidence and complaint trail.
    It’s free to start. If we take on your case, our fee is a share of what we recover, usually 10%, agreed before we start. If we don’t get the result, you get your money back.

    Real customer outcomes

    Real refunds, from people who’d hit a wall.

    “I spent $5600 on an electric trike for my daughter. It was unsafe, especially with children in it. Ajust got me a full refund. I would not have been able to achieve this result by myself. I cannot recommend Ajust highly enough.”
    Chris Cole · Google review
    “I contacted Ajust after I waited 3 weeks for an answer from Kogan. The day after I contacted them, I received a message from Kogan and the matter was resolved the same day.”
    Cheryl R. · Kogan
    “Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention.”
    Nick B. · ANZ
    Ajust

    Business still saying no?

    Ajust is independent, not Consumer Affairs Victoria. We get them to respond, and escalate if they won’t, until you get your money back.

    Hand it to Ajust 4.8 (570+ Google reviews)
    $5,600 trike · full refund