Independent refund specialists

Business won’t refund you? We get it sorted before CBS.

Hand it to our team. We chase them, escalate if they stall, and you only pay if we win.

Hand it to Ajust
4.8 (570+ Google reviews)
No win, no fee. Nothing up front on claims over $1,000.
Ajust Online now

What has happened?

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

    AFR Nine News ABC News Seven News Sky News Today Show

    Some recent wins for Ajust customers

    What is Ajust

    Independent refund specialists, not Consumer and Business Services (CBS).

    If a business has stopped listening, we take the refund off your hands and deal with them for you. Often a clear request to the right team is all it takes to get them moving.

    If they still won’t pay, we escalate, including to Consumer and Business Services where it makes sense, until you get your money back.

    “I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
    Fay Mellor · P&O Cruises customer

    What Ajust can help with

    If a business won’t refund you, this is where we come in.

    Refund refused

    They said no, or offered a credit you didn’t ask for.

    Faulty, and told to contact the manufacturer

    The retailer won’t fix, replace or refund it.

    Paid but never received

    The order never arrived, or the service never happened.

    They’ve stopped replying

    You’ve emailed and called. Nothing back.

    How it works

    From “no” to your money back.

    1

    Tell us what happened

    The business, what you paid and what they’ve said so far.

    2

    We check what you’re owed

    Your consumer rights and the evidence, before we contact anyone.

    3

    We get you paid

    We send the right request to the right team and chase it. If they still won’t pay, we escalate.

    Before you start

    A few quick answers.

    Refund specialists. An independent Australian service that takes over refunds businesses won’t pay, gets them to respond, and escalates if they still won’t.
    No. Ajust is independent and not part of Consumer and Business Services or any government body.
    CBS asks you to try to fix it with the business before you contact them. That’s the step we take off your hands. If they still won’t sort it out, a complaint to CBS may be the right next step.
    No. If escalation is the right next step, you will have a clearer timeline, evidence and complaint trail.
    Nothing to start. Tell us what happened and we’ll tell you where you stand.

    Claims over $1,000: no win, no fee. You save a card and pay nothing now. We only charge if we win, and never more than the fee you agree to.

    Smaller claims: you pay when we start. If we don’t win, you get it back.
    Getting you what we agreed to go after: a refund, a payout, a replacement or a repair. Get part of it, pay the same part of the fee. Get nothing, pay nothing.

    Before we close a case, we message you. If we don’t hear back within 72 hours, we treat it as won.

    Real customer outcomes

    Real refunds, from people who’d hit a wall.

    “I spent $5600 on an electric trike for my daughter. It was unsafe, especially with children in it. Ajust got me a full refund. I would not have been able to achieve this result by myself. I cannot recommend Ajust highly enough.”
    Chris Cole · Google review
    “I contacted Ajust after I waited 3 weeks for an answer from Kogan. The day after I contacted them, I received a message from Kogan and the matter was resolved the same day.”
    Cheryl R. · Kogan
    “Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention.”
    Nick B. · ANZ
    Ajust

    Business still saying no?

    Ajust is independent, not Consumer and Business Services. We get them to respond, and escalate if they won’t. You only pay if we win.

    Hand it to Ajust 4.8 (570+ Google reviews)
    $5,600 trike · full refund