Independent consumer advocate

Complaining to the ACCC? They can’t help you directly. We can.

Hit a wall with a business? We get it sorted without the fight.

Tell Ajust what happened. We do the chasing: emails, calls, escalations, until it is resolved, while you get on with your life.

Start with Ajust
4.8 (556 Google reviews)
Free to start. Money back if we don’t get the result.
Ajust Online and ready to help

About to report this to the ACCC? Start here first.

    or tell us what happened

    $1+ million recovered for Australian consumers

    As featured in

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    Some recent wins for Ajust customers

    What is Ajust

    Ajust is an independent consumer advocate.

    If a business has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.

    The ACCC does not resolve individual complaints. It collects reports to spot patterns. If the business still will not move, you finish with a documented case for your state consumer agency or the right industry ombudsman.

    “I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
    Fay Mellor · P&O Cruises customer

    What Ajust can help with

    What Ajust can help with before ACCC.

    Refunds or faulty goods

    Ajust contacts the business first and helps push for a response.

    Poor service or delays

    Turn the issue into a clearer direct complaint before escalation.

    No response

    If the business has gone quiet, create a cleaner complaint trail.

    Escalation path

    Work out whether ACCC or another regulator is the right next step.

    How it works

    Three steps before ACCC.

    1

    Tell Ajust what happened

    Share the business, issue and response so far.

    2

    Ajust checks the path

    The agent checks the rules, evidence and strongest request.

    3

    Ajust contacts the business

    We send the stronger direct complaint before escalation.

    Before you start

    A few quick answers.

    An independent Australian consumer advocate that helps people understand and act on issues with businesses.
    No. Ajust is an independent consumer advocate, not ACCC.
    If you want a business to respond about your individual issue, starting with Ajust may be faster. ACCC is usually more focused on broader patterns and market-wide conduct.
    No. If ACCC or another regulator is the right next step, you will have a clearer timeline, evidence and complaint trail.
    No. It is free to get started, and you only pay if you decide to go ahead.

    Real customer outcomes

    Get it sorted in days, not months.

    “I contacted Ajust after I waited 3 weeks for an answer from Kogan. The day after I contacted them, I received a message from Kogan and the matter was resolved the same day.”
    Cheryl R. · Kogan
    “The best $18 I ever spent. Wasting an entire afternoon trying to sort out an issue with Dan Murphy — it was great to hand over the entire problem to Ajust.”
    Barbara H. · Dan Murphy
    “Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention.”
    Nick B. · ANZ
    “Much better than sitting on hold for hours and then being forced to deal with an offshore customer service centre.”
    Damian Fox · Telstra
    Ajust

    The ACCC won’t chase this for you. Ajust will.

    Ajust is independent, not the ACCC. We contact the business, do the chasing, and stay on it until it is resolved.

    Start with Ajust 4.8 (556 Google reviews)