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Winning Appliances

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Winning Appliances (commonly known as "Winnings") is Australia's leading family-owned kitchen and laundry appliance specialist. Winning Appliances customer service runs through phone, email, online enquiry forms and staffed showrooms across Sydney, Brisbane, Melbourne and other metro areas, backed by an in-house service team for repairs and warranty work.

Reputation is strong, with most friction sitting in post-purchase delivery and follow-up rather than the sales experience.

• Rating: 4.7 out of 5 from over 1,840 reviews on ProductReview.com.au (92% positive), and around 4 stars on Trustpilot.
• Main channels: Phone, service email, "Ask an Expert" online form, Product Expert bookings, physical showrooms, and a self-service order portal.
• Strengths: Knowledgeable in-store experts, competitive pricing, and white-glove delivery and installation.
• Scope: Australia — showrooms in major metro areas plus a national online store.

Most Winning Appliances complaints concentrate in delivery logistics and after-sales follow-through, not the in-store sales experience.

Delivery Delays & Scheduling Errors

• Orders arriving later than promised, with long lead times on out-of-stock premium items.
• Deliveries occasionally placed on the wrong truck, pushing back arrival.

Post-Purchase Communication Gaps

• Difficulty reaching the right department after the sale, and calls not always returned.
• Unclear handoffs between sales, delivery and service teams.

Incorrect Contact or Order Details

• Deliveries delayed because a customer's phone number was recorded incorrectly.
• Order detail errors creating avoidable follow-up.

Installation Coordination Problems

• Mismatches between delivery timing and installation timing.
• One customer who spent around $30,000 on premium appliances described the response over missing dryer components as "atrocious."

Occasional In-Store Friction

• A minority reported feeling brushed off by floor staff before purchase.

Pick the channel that matches your issue. For delivery or after-sales problems, put your request in writing and have your order number, receipt and any delivery or installation reference ready.

Phone — General & Sales Enquiries

• Call the head office and store network on (02) 9694 0000.
• Best for sales questions, order status and general enquiries.

Phone — Service, Repairs & Warranty

• Call the Service Department on (02) 9694 0210, Monday to Friday, 8:00am–5:00pm.
• Best for repair requests, warranty service and after-sales issues.

Email — Service & Repairs

• Email service@winning.com.au for repair requests and warranty service queries.
• Putting requests in writing creates a record and is ideal for delivery or after-sales follow-up.

Online — Ask an Expert

• Use the Ask an Expert enquiry form for product and pre-purchase questions.

Book a Product Expert

• Book a Product Expert for an in-store or virtual consultation.

Manage an Existing Order

• Use the self-service order portal to track and manage orders online.

In-Store

• Find a showroom staffed by appliance specialists. Head office: 18 Danks Street, Redfern NSW 2016.

Summary only — confirm specifics with Winnings before purchase.

Price Match / Price Beat

• Winnings will match a competitor's better price on the same individual product sold with the same delivery and installation terms.
• The competitor price must be publicly advertised and within 14 days; auction websites are excluded.
• Full conditions sit on the Winnings FAQs page.

Delivery & Installation

• Free delivery Monday to Friday in metro and selected areas; Saturday delivery in Sydney metro is $40 per drop.
• Next-day delivery is possible for in-stock items.
• Old appliances can be removed if similar to the new unit and fully disconnected.

Warranty & Repairs

• The in-house service team handles both in-warranty and out-of-warranty repairs, coordinating with the manufacturer.
• Contact via (02) 9694 0210 or service@winning.com.au.

Returns, Refunds & Cancellations

• Specific change-of-mind and cancellation terms were not published on the FAQ page reviewed — confirm directly before purchase.
• Australian Consumer Law guarantees still apply to all purchases.
• If a return or refund stalls, you can escalate it as a formal complaint or review the Winnings refund process in full.