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Sterling Vitamins

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Sterling Vitamins is an online supplement retailer selling health products including keto gummies, vitamin serums, and dietary supplements from a listed address at 37 Barrack St, Suite 202, Perth WA 6000. The company claims to offer 24/7 Sterling Vitamins customer service via phone, email, and live chat — but customer reviews paint a very different picture.

• Trustpilot rating: 1.6 out of 5 (23 reviews)
• ProductReview.com.au rating: 1.0 out of 5 (177 reviews)
• ScamDoc trust score: 23%
• Claimed support hours: 24/7, 365 days a year
• Listed channels: Phone, email, live chat
• Also known as: May operate under the name "Healthy Life Choices"

Consumers should exercise significant caution before purchasing. Widespread reports describe misleading pricing, unauthorised charges, and unresponsive support channels.

Misleading Pricing and Overcharging

• Checkout processes obscure final totals — many customers believe they are buying one bottle but get charged $339–$369 for five.
• "Buy 3 get 2 free" promotions automatically add items without clear disclosure. Sterling Vitamins overcharged complaints are among the most frequent.

Unauthorised Subscription Enrolments

• Customers report being enrolled in recurring subscription shipments without knowledge or consent.
• The process to cancel a Sterling Vitamins subscription is unclear and reportedly difficult.

Refund Difficulties

• Despite a claimed "60-day money-back guarantee," numerous customers report that the Sterling Vitamins refund process is not honoured.
• Customers who return products at their own expense (approximately $40 postage) report never receiving refunds. For more detail, see Sterling Vitamins refund options.

Unresponsive Customer Support

• Sterling Vitamins live chat support shows perpetual wait times, phone lines go unanswered, and emails receive only generic or automated responses.
• This contradicts the company's claim of 24/7 availability.

Wrong or Expired Products

• Some customers report receiving products different from what was ordered, or products already past their expiration date.

Currency Confusion

• Some customers have been told charges were in USD despite the website displaying AUD pricing.

Phone Support

• Sterling Vitamins contact number: +61 8 7089 7222
• Stated hours: 24/7, 365 days a year
• Customer reviews consistently report that phone lines go unanswered or are difficult to reach.

Email Support

• Email: contact_support@sterling-vitamins.com
• The company claims priority responses within 24–48 hours.
• Customers report receiving only generic or automated replies.

Live Chat

• Available on the Sterling Vitamins website via a chat widget.
• Reviews report perpetual wait times with no agent connection.

Physical Address

• Address: 37 Barrack St, Suite 202, Perth WA 6000
• This is a listed office address; there is no indication of walk-in support.

If Sterling Vitamins Doesn't Respond

If you cannot reach Sterling Vitamins through their listed channels, these escalation steps are available in Australia:

1. Contact your bank or credit card provider to dispute the charge or request a chargeback — this is the most commonly reported successful resolution method.

2. Report to the ACCC via accc.gov.au if you believe you were misled or charged without proper consent.

3. Report to Scamwatch at scamwatch.gov.au if you suspect fraudulent activity.

4. Lodge a complaint through Ajust to track your resolution at Ajust's Sterling Vitamins complaints page.

Money-Back Guarantee

• Sterling Vitamins advertises a "100% 60-day satisfaction guarantee" described as "no questions asked."
• Customer reviews consistently report this guarantee is not honoured in practice.

Returns

• The company states customers can return products within 30 days if unsatisfied.
• Return shipping costs fall on the customer (approximately $40).
• Multiple reports indicate refunds are not processed even after products are returned. Full details on the Sterling Vitamins refund page.

Subscriptions and Auto-Refills

• Customers report being enrolled in automatic recurring shipments without clear opt-in.
• The cancellation process for these subscriptions is not clearly documented on the Sterling Vitamins website.

Policy Transparency

• Sterling Vitamins does not appear to publish detailed, standalone terms and conditions, privacy policy, or Sterling Vitamins return policy pages.
• The absence of transparent policy documentation is a significant concern for consumers.