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Retravision

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Retravision is one of Australia's longest-running electrical and home appliance retailers, selling whitegoods, kitchen appliances, TVs, computers, cameras and small electricals through local stores and an online store. Its online business runs from Bunbury, Western Australia, with an onshore support team — so when you call, a real Australian person answers. Many stores are independently owned under the national banner, so in-store experience can vary by location.

Here's what defines Retravision customer service:

• Onshore phone support: Reach the online team on 1300 173 872 for orders, deliveries and returns.
• Email and contact form: Use online@retravision.com.au or the Contact Us form for non-urgent queries.
• In-store, face-to-face help: Visit your local branch via the Store Finder for stock and personal service.
• Strong reputation: Rated 4.9 out of 5 from 5,700+ reviews on ProductReview.com.au (~98% positive), and a ProductReview Awards Winner for 2023, 2024 and 2025.
• Expert-rated in-store service: CHOICE gives Retravision an 88% Expert Rating for in-store service.

The main friction points relate to online delivery coordination and stock accuracy — not the quality of the people on the phone.

Most Retravision feedback is positive. The complaints that do surface cluster around a few recurring themes.

Delivery delays and coordination

• The single most frequent complaint — items taking longer than expected to arrive.
• Customers report difficulty locking in delivery dates and slow follow-up.
• One reviewer waited 18 days for a bar fridge marked as in-stock.

Stock and inventory discrepancies

• Items showing as available online but actually out of stock.
• Sometimes communicated with little proactive notice to the buyer.

Unresponsive follow-up

• A minority report sending multiple emails about a delayed or damaged item without a timely reply.

Damaged-on-arrival goods

• Occasional reports of appliances arriving scratched or damaged.
• Frustration tends to centre on slow handling rather than the damage itself.

Inconsistent service across locations

• Because many stores are independently operated, experience can differ from one branch to another.

These complaints are the exception, not the rule. The overwhelming pattern across thousands of reviews is fast dispatch, helpful staff and competitive pricing. If your issue stalls, you can lodge a formal complaint to push for a resolution.

Pick the channel that matches your purchase. For online orders, the Bunbury support team is fastest.

Phone — Online Support Team

• Number: 1300 173 872
• The fastest way to reach a real, Australia-based person about an online order.
• Have your order number and the email used at checkout ready before you call.

Email

• Address: online@retravision.com.au
• Best for non-urgent queries or when you need to attach photos — for example, a damaged item.
• Always include your order number.

Online Contact Form

• Submit your query through the Contact Us page.
• Good for written queries when you don't need an immediate reply.

In-Store — Local Branch

• For in-store purchases or local stock questions, find your nearest branch with the Store Finder.
• Call or visit the store directly for face-to-face service.

Business and Commercial Purchases

• Retravision Commercial: 1300 738 266
• Or use the commercial contact form.

Postal address (Retravision Online): 59 Forrest Avenue, Bunbury, Western Australia, 6230.

A summary of the policies that matter most. These apply to Retravision Online; in-store policies may vary by branch.

Returns (Change of Mind)

• 30-day change-of-mind return window on Retravision Online orders.
• Goods must be unused, boxed and not connected. Used goods are not accepted.
• A 15% restocking fee applies to unboxed items.

Refunds

• Issued once goods arrive back at the Bunbury warehouse and are assessed.
• Approved refunds go to the original payment account, usually within about 4 working days.
• See Retravision's refund process for the full step-by-step guide.

Return Shipping Costs

• For faulty, damaged or authorised warranty returns, Retravision covers the return cost.
• For change-of-mind, cancellation or exchange, you pay the return cost plus any restocking fee.

Warranty and Consumer Rights

• All goods carry guarantees under Australian Consumer Law.
• An optional Back Up Plan is available for extended protection.

Price Match — 60 Day Price Promise

• Matches or beats competitor pricing within the promise period.
• Verify the full terms on the official 60 Day Price Promise page before claiming.

Delivery

• In-home delivery to selected areas across WA, SA, NT, VIC, NSW and QLD.