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Electrolux

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Electrolux is one of the world's largest home appliance makers, and in Australia it sells and services ovens, cooktops, rangehoods, fridges, dishwashers, washing machines, dryers and vacuums. It sits alongside sister brands Westinghouse, Chef and Simpson under the Electrolux Home Products umbrella. Electrolux customer service in Australia runs through one central Customer Care line, email, and an online repair-booking portal.

• Phone: Customer Care on the Electrolux contact number 13 13 49, open seven days a week.
• Email: customercare@electrolux.com.au for general enquiries and a written record.
• Repair booking: Book a technician through the myService portal.
• Spare parts: A dedicated online spare parts and accessories shop with its own support team.
• Self-service: FAQs, manuals, warranty registration and troubleshooting on the Electrolux support hub.

A note on reputation: Electrolux appliances are well regarded, but its after-sales support is not. The brand sits at roughly 1.4 out of 5 from around 596 reviews on ProductReview.com.au, with similar frustrations echoed on Trustpilot. The core pathways — phone, service booking, and statutory warranty under Australian Consumer Law — are clearly defined and reachable.

Most Electrolux complaints and reviews centre on slow repairs and hard-to-reach support, not the appliances themselves. Here are the patterns that come up most.

Slow service and repair turnaround

• Waits of weeks — in some cases 7 to 9 weeks — for oven, cooktop or rangehood repairs.
• Repairs sometimes dragging across multiple appointments before resolution.

Missed or cancelled appointments

• Technician no-shows without notification.
• Booked visits cancelled at short notice, pushing the repair further out.

Difficulty reaching support

• The phone line can be hard to get through to.
• Promised call-backs don't always happen.

Wrong or delayed parts

• Technicians occasionally arriving with the incorrect replacement part.
• Further waits while the correct part is ordered and a new visit is booked.

Warranty claim friction

• Back-and-forth between technicians and Electrolux on in-warranty claims.
• Reluctance to provide loan appliances during long repairs.

Before you make contact, have your model number, serial number and proof of purchase ready — every channel will ask for them. Australia-wide, here's how to reach Electrolux.

Phone — Customer Care

• Call 13 13 49 for support, warranty questions and service bookings.
• Hours: Mon–Fri 8am–7pm, Sat 9am–2pm, Sun 10am–2pm (AEST).
• Ask for a reference or case number on every call, and log dates, names and what was promised.

Phone — Approved Service Centre

• Call 1300 365 305 to reach an Approved Service Centre.

Email

• Email customercare@electrolux.com.au for general enquiries — useful when you want a written record.
• For spare parts orders, email the parts shop team at trade.spareparts@electrolux.com.au.

Online repair booking

• Use the myService booking portal to search for a technician, book a service or manage an existing booking.

Online contact form

• Submit an enquiry through the Electrolux Contact us page.

This is a quick orientation to Electrolux's main policies. For step-by-step detail, follow the linked guides.

Warranty

• Electrolux appliances carry statutory guarantees under the Australian Consumer Law (ACL): repair or replacement if goods aren't of acceptable quality, and replacement or refund for a major failure, plus compensation for reasonably foreseeable loss.
• Electrolux generally covers reasonable transport cost to and from its authorised service centre under a valid claim. Proof of purchase is required.
• See the Electrolux warranty information page for full terms.

Refunds & exchanges (spare parts shop)

• The spare parts and accessories shop allows returns within 60 days of delivery if a part is unwanted or doesn't fit, in original packaging with invoice or delivery note.
• Refunds are processed within 10–15 working days of receipt; no refund applies if the item is damaged, out of its original packaging, or missing proof of purchase.
• Change-of-mind returns require you to cover return shipping. For the full process, see Electrolux's refund and exchange policy.

Cancellations & price match

• There's no standalone consumer price-match or cancellation policy published on the main support site.
• Service-booking cancellations are handled through the myService portal or by calling 13 13 49.

Complaints & escalation

• Unresolved issues can be escalated under Australian Consumer Law to your state or territory consumer affairs body or the ACCC.
• If your repair or warranty claim stalls, you can lodge a formal complaint about Electrolux for the full escalation pathway.