Need to contact
Canon
and make sure they reply?

Ajust helps you reach the right
Canon
team, follow up, and get a real reply fast.

Contact
Canon
Now
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
March 24, 2026
AI-sourced. Human-edited. Something out of date? Let us know.

Table of Contents

Table of Contents

Canon
customer support overview

Canon Australia is the local arm of Canon Inc., serving consumers and businesses with cameras, PIXMA inkjet printers, laser printers, scanners, and multifunction devices. Canon Australia customer service runs primarily through phone, an online support hub, a written support request form, and a dedicated service-and-repair booking system.

Key channels and facts:

  • Main support phone line: 13 13 83 — Monday to Friday, 8am–5pm AEST
  • PrintAssist (PIXMA/inkjet printers): 1300 460 738
  • Online support hub: canon.com.au/support
  • Support request form: Submit online for non-urgent queries
  • Business support: mybusiness.canon.com.au or 1300 785 926
  • Canon Professional Services (CPS) members: Priority support at cps.canon.com.au
  • Customer ratings: Approximately 1.8/5 on Trustpilot (33 reviews) and 2.2/5 on ProductReview.com.au (25 reviews).

Common
Canon
 customer issues and complaints

Printer Connectivity and Error Codes

  • PIXMA printers frequently reported as failing to connect to WiFi or PCs, with persistent error codes.
  • Troubleshooting via phone support often fails to resolve the issue, with customers redirected to their retailer.
  • Canon printer troubleshooting in Australia is a high-friction experience for affected customers.

Slow Warranty Repair Turnaround

  • Customers report waiting two or more weeks for warranty repairs with no status updates.
  • Australia's limited Canon service centre network (located in Melbourne) creates delays and additional shipping costs for customers in other states.
  • Lack of communication during the repair process is the most common complaint.

Cashback and Promotional Claim Delays

  • Multiple customers report purchasing Canon products with cashback promotions and waiting months for payment.
  • Canon's promotions team has reportedly failed to verify serial numbers in some cases, creating additional friction.
  • This is a recurring pattern across Canon warranty claim and promotions reviews in Australia.

Product Quality Concerns

  • Reported issues include cameras that freeze during use, persistent print alignment failures, and models that underperform relative to earlier Canon products.
  • Complaints span both camera and printer product lines.

Inconsistent Phone Support

  • Some customers describe extended hold times, mid-call disconnections, or conflicting advice from different support staff.
  • The quality of the Canon Australia support phone number experience appears to vary significantly depending on the issue and the agent.

Return and Refund Friction

  • Hardware purchased through retailers (JB Hi-Fi, Harvey Norman) is subject to the retailer's own returns policy. Canon does not typically facilitate direct refunds for these purchases.
  • Shipping costs for Canon repair service in Australia are borne by the customer unless they are within 25km of a Canon service centre.

How to contact
Canon
customer support

General Phone Support (Cameras, Laser Printers, Scanners)

  • Number: 13 13 83
  • Hours: Monday to Friday, 8am–5pm AEST
  • Best for: Most product categories - cameras, laser printers, scanners, accessories
  • Tip: Have your proof of purchase and product serial number ready before calling

PrintAssist — Inkjet and PIXMA Printer Support

  • Number: 1300 460 738
  • Best for: PIXMA and inkjet printer setup, error code troubleshooting, connectivity issues
  • Tip: Note the exact error code displayed on your device before calling

Projector Support

  • Number: 1300 799 604
  • Best for: All projector-related queries

Business Support

  • Number: 1300 785 926
  • Online: mybusiness.canon.com.au
  • Best for: Business accounts, fleet printers, commercial imaging equipment

Online Support Request Form

Service and Repair Booking

General Enquiry and Contact Form

Cashback and Promotions Support

  • Email: support@canonpromotions.com.au
  • Best for: Canon cashback promotion help, claiming outstanding promotional payments, escalating delayed cashback

Canon Professional Services (CPS)

  • Website: cps.canon.com.au
  • Best for: CPS members requiring priority support or expedited repairs

Canon
key customer policies: refunds, returns, cancellations and more

Warranty

  • Canon Australia provides manufacturer warranties for products purchased new in Australia. Periods vary by product:
    • 5 years — EOS R, EOS DSLR cameras, digital video cameras, EOS lenses
    • 2 years — Inkjet/PIXMA printers, compact cameras, binoculars, camera accessories
    • 12 months — Laser printers, Speedlite flashes, scanners, standard accessories
    • 24 months — imagePROGRAF printers and PF printheads
  • Warranty covers defects from faulty parts, manufacture, or workmanship under normal use.
  • Exclusions include consumables (ink, toner, paper, drums), liquid damage, misuse, transit damage, and unauthorised repairs.
  • To make a Canon warranty claim in Australia, call 13 13 83 or 1300 460 738 with proof of purchase and serial number.

Full details: Canon Australia Warranty Policy | Manufacturer Warranty and Service Packs

Repairs

  • Completed repair work carries a 6-month warranty.
  • Customers are responsible for shipping costs to and from Canon service centres.
  • An assessment or quote rejection fee may apply if a repair is declined after assessment.
  • Canon does not accept responsibility for data loss — back up all data before sending any device in.
  • Goods not claimed within four months may be disposed of by Canon.

Full details: Repair Services Terms and Conditions

Returns (Merchandise Store)

  • Canon's merchandise store offers a 30-day change-of-mind return window.
  • Items must be unworn, in original condition with tags and original packaging, and accompanied by proof of purchase.
  • Refunds are processed to the original payment method within 10 business days of approval.
  • Return shipping is not reimbursed unless the item is faulty or not as ordered.

Full details: Merchandise Store Terms of Sale

Hardware Purchases via Retailers

  • Canon's direct eStore for hardware products has closed. Most hardware is purchased through authorised Australian retailers (JB Hi-Fi, Harvey Norman, etc.).
  • For hardware bought through a retailer, that retailer's own returns and refund policy applies.
  • Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund for major failures regardless of where the product was purchased.
Table of Contents

Canon
 complaints submitted through Ajust

Recent experiences with
Canon
customer service

Camera Repaired Under Warranty With Free Return Shipping

A Canon EOS 1500D owner reported the camera's shutter mechanism had jammed. After sending the device to Canon's Melbourne service centre, it was returned repaired, serviced, and cleaned at no charge, with free return shipping included. The customer described a reasonably fast turnaround and was satisfied with the outcome.

Positive Phone Support Outcome Despite Broader Inconsistency

A customer struggling with camera connectivity issues reached Canon's phone support and was helped by a staff member praised for their patience and product knowledge. The issue was resolved during the call. Notably, many other customers with comparable printer error queries report the opposite experience - extended troubleshooting with no resolution and referral back to the retailer.

Cashback Promotion Unresolved After Two Months of Follow-Up

A customer purchased a Canon camera as part of a cashback promotion, submitted all required documentation within the eligibility window, and spent more than two months following up with no payment received. Canon responded with repeated assurances, but the issue remained unresolved at time of posting.

Official
Canon
Customer Service Links & Contact Information

Canon
Contact FAQs

What is the best number to call Canon Australia for printer support?

The dedicated Canon PIXMA and inkjet printer support line in Australia is 1300 460 738, known as PrintAssist. For laser printers, scanners, and cameras, the main Canon Australia support phone number is 13 13 83, available Monday to Friday, 8am to 5pm AEST. Before calling, note the exact error code on your device and have your proof of purchase ready — this speeds up the troubleshooting process considerably.

How long does a Canon warranty repair take in Australia, and what should I expect?

Canon Australia warranty repairs can take two or more weeks, particularly for customers outside Melbourne where the primary service centre is located. Once you book through the online repair form, you are responsible for shipping costs to the service centre. Canon does not provide regular status updates during the repair process, so if you need progress information, follow up directly by calling 13 13 83. Completed repairs carry a 6-month warranty on the work performed.

My Canon cashback promotion payment still hasn't arrived — what can I do?

If your Canon cashback promotion payment is overdue, contact Canon's promotions team directly at support@canonpromotions.com.au. Customer reviews show that cashback delays are a recurring issue in Australia, with some customers waiting months after submitting valid documentation. Keep a written record of all correspondence including submission confirmations and any replies from Canon. If the issue remains unresolved, you have grounds to escalate under Australian Consumer Law.

Can I get a refund directly from Canon Australia if I bought my camera or printer from a retailer?

Canon Australia does not process direct refunds for hardware purchased through retailers like JB Hi-Fi or Harvey Norman (the retailer's own returns policy applies). However, under Australian Consumer Law, you are entitled to a repair, replacement, or refund for a major failure regardless of where you bought the product. If the retailer refuses a valid claim, that becomes a consumer rights issue you can escalate. Canon's direct refund policy applies only to purchases made through its merchandise store, where a 30-day change-of-mind return window applies.

You’ve already wasted time trying to contact
Canon
.

Let us help you take the next step, and finally get a real response.

Escalate your case now