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Appliances Online

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Appliances Online is one of Australia's largest dedicated online appliance retailers, selling fridges, washing machines, dishwashers, ovens, cooktops, TVs and more with free delivery to most areas. Its Australian-based Appliances Online customer service team is available 24 hours a day, 7 days a week — a genuine standout in retail. The brand's reputation is strongly positive, sitting around 4.8 out of 5 stars across more than 21,800 reviews.

Here's what defines the support experience:

• 24/7 Australian team: Reach support any time by phone, live chat or email.
• Strong sentiment: Roughly 93% of reviews are positive, praising pricing, fast delivery and helpful staff.
• Full-service extras: Free old-appliance removal and recycling, free connection on many products, and a price match guarantee.
• Self-service portal: Track orders and book warranty service calls online.

Most friction happens after something goes wrong — usually delivery delays or follow-up communication — but that reflects the minority of orders rather than the norm.

The recurring themes pulled from ProductReview, Trustpilot and consumer forums cluster around delivery and after-sales communication. These represent the minority of orders within an overwhelmingly positive review base.

Delivery Delays & Inaccurate Tracking

• The single most common Appliances Online delivery problem reported by customers.
• Tracking that contradicts actual dispatch status, or items not loaded on trucks despite confirmed windows.
• Paid same-day or early-morning slots that slipped, with staff sometimes unable to reach the driver.

Communication Breakdown After Payment

• Service is widely praised up to checkout, but follow-up can become slow or email-only once a problem arises.
• A recurring driver behind Appliances Online complaints when an order goes sideways.

Product Reliability & Warranty Resolution

• Occasional reports of appliances failing shortly after purchase.
• A minority of reviewers feel faulty-product claims under Australian Consumer Law were resolved slower than expected.

Stock & Pricing

• Isolated reports of items shown as available, then back-ordered — sometimes at a higher price.

The Australian-based team is reachable 24/7. Pick the channel that fits your issue.

Phone (fastest for urgent issues)

• Call 1300 000 500, available 24 hours a day, 7 days a week.
• From overseas, call (+61 2) 9694 0400.
• Have your order number ready and ask for a reference number on the call.

Live Chat

• Use the Appliances Online live chat option on the contact us page for real-time help, also 24/7.
• Best for quick questions and order updates.

Email

• Send your enquiry to support@appliancesonline.com.au, or use the enquiry form on the contact page.
• Best for non-urgent matters — and putting refund or faulty-product requests in writing creates a clear record.

Self-Service Account Portal

• Log in to track and manage orders or book a warranty service call.

Postal / Head Office

• Level 2, 20A Danks Street, Redfern NSW 2016, Australia.

Summary-level overview below. For full step-by-step detail, see the dedicated guides where flagged.

Change-of-Mind Returns (30 Days)

• Unopened in original, intact packaging: full refund or exchange within 30 days of delivery (photos may be requested).
• Unboxed but unused: store credit minus a 20% restocking fee, if returned in resellable condition within 30 days.
• Used or installed items are not accepted for change of mind, and some agency brands (e.g. ASKO, ILVE, Miele) have separate policies. See the full Appliances Online returns policy for exclusions.

Damaged Items (7 Days)

• Report damage within 7 days of delivery for replacement, refund or a damage allowance.
• Items must be unused and uninstalled; return shipping is free.

Faulty Products & Warranty

• Under Australian Consumer Law, you're entitled to a replacement or refund for a major failure, plus repair or replacement for minor faults.
• Manufacturer warranties and optional care plans add further protection — contact support immediately to start an Appliances Online warranty claim.

Cancellations

• Handled via customer support by phone, chat or email — best actioned before dispatch if you need to cancel an Appliances Online order.

Price Match Guarantee

• Appliances Online matches a lower advertised price on an identical, brand-new, in-stock product from an Australian retailer, advertised within the last 14 days, where the final price includes all delivery.
• Excludes auction, group-buy, clearance, grey-import sellers and agency brands. Claim the Appliances Online price match by phone or live chat with the competitor's name and price.

If a refund or fault claim stalls, you can lodge a formal complaint to escalate.