Had an issue with Spaceship Super? Get a real response.
How to submit a complaint with Spaceship Super
Start with their complaints team or member support channel and make the opening line about fund's fees, performance, and innovation, not the whole backstory.
- Start in the right place: Use their complaints team or member support channel for Spaceship Super so the complaint lands with a team that can actually review it.
- Anchor the facts: Include member numbers, claim details, statements, forms, and prior correspondence and explain what went wrong with the account, rollover, claim, payout, or customer service issue.
- Name the complaint theme: Say if the issue is about fund's fees, performance, and innovation so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a correction, payment, review, account fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Spaceship Super often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Spaceship Super has logged the complaint.
- Review: The business will usually look at member numbers, claim details, statements, forms, and prior correspondence and the part of the service tied to the complaint.
- Response: A useful answer should explain what Spaceship Super found and whether it will offer a correction, payment, review, account fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Spaceship Super
The complaint themes most likely to matter for Spaceship Super are below. Use the one that best matches your issue.
- Fund's fees: A recurring friction point that is worth naming clearly in your complaint.
- Performance: A recurring friction point that is worth naming clearly in your complaint.
- Innovation: A recurring friction point that is worth naming clearly in your complaint.
Spaceship Super complaints submitted through Ajust
If Spaceship Super is still not dealing with fund's fees, performance, and innovation properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask Spaceship Super to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA after the fund's internal complaints process.
If Spaceship Super does not resolve a complaint about fund's fees, performance, and innovation, there is usually an external path beyond the business.
- Main external path: AFCA after the fund's internal complaints process
- Why this route matters: AFCA is usually the key escalation body for superannuation complaint disputes.
- Before you escalate: Keep your full Spaceship Super complaint trail together, including receipts, screenshots, emails, and any written responses.
We could not confirm a stronger public complaint route for Spaceship Super, so start with their complaints team or member support channel and ask for the complaint to be logged in writing.
Spaceship Super Complaints FAQs
Which channel should I use to complain to Spaceship Super?
Start with their complaints team or member support channel and label it as a complaint straight away. That makes it easier to move into the right internal process.
What happens after I submit a complaint to Spaceship Super?
You should usually get an acknowledgement first, then a review of the facts, then a written response. If the reply misses the issue, answer on the same thread.
What do people usually complain about with Spaceship Super?
The recurring themes are usually fund's fees, performance, and innovation. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
Is there an ombudsman or regulator for complaints about Spaceship Super?
Usually yes. The main external path is AFCA after the fund's internal complaints process. Keep your internal complaint history together before you move it.
You’ve done your part, now it’s time to hold Spaceship Super accountable.
Take the final step and submit a complaint that gets seen and responded to.