Had an issue with Shannons? Get a real response.
How to submit a complaint with Shannons
If your complaint about Shannons is really about lengthy claims process and high premiums, use the official contact form and the complaints email first and keep the written trail together.
- Start in the right place: Use the official contact form and the complaints email for Shannons so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your policy number, claim number, documents, photos, and prior emails and explain what went wrong with the policy, claim, payout, premium, or customer service issue.
- Name the complaint theme: Say if the issue is about lengthy claims process and high premiums so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a claim review, payment correction, refund, reassessment, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
After Shannons receives a complaint tied to lengthy claims process and high premiums, expect a basic review first and a substantive response later.
- Acknowledgement: You should get a case number, email, or some written sign that Shannons has logged the complaint.
- Review: The business will usually look at your policy number, claim number, documents, photos, and prior emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Shannons found and whether it will offer a claim review, payment correction, refund, reassessment, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Shannons
The complaint themes most likely to matter for Shannons are below. Use the one that best matches your issue.
- Lengthy claims process: A recurring friction point that is worth naming clearly in your complaint.
- High premiums: A recurring friction point that is worth naming clearly in your complaint.
Shannons complaints submitted through Ajust
Escalation is strongest when you keep the same written history and the same unresolved point in front of Shannons.
- Escalate internally first: Ask Shannons to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA after the insurer's internal dispute resolution process.
Complaints about Shannons do not have to end with the internal response, especially if the complaint still turns on lengthy claims process and high premiums.
- Main external path: AFCA after the insurer's internal dispute resolution process
- Why this route matters: ASIC or APRA may matter in the background, but AFCA is normally the consumer complaint route.
- Before you escalate: Keep your full Shannons complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official Shannons complaint routes first. If possible, keep the complaint in writing.
- Official contact: https://www.shannons.com.au/contact-us.html
- Email: idr@shannons.com.au
Shannons Complaints FAQs
What is the best complaint route for Shannons?
Start with the official contact form and the complaints email and label it as a complaint straight away. That makes it easier to move into the right internal process.
What does the complaint process usually look like with Shannons?
You should usually get an acknowledgement first, then a review of the facts, then a written response. If the reply misses the issue, answer on the same thread.
What do people usually complain about with Shannons?
Most complaints in this provider type revolve around lengthy claims process and high premiums. If your issue fits one of those patterns, say so directly.
Is there an ombudsman or regulator for complaints about Shannons?
The external route depends on the provider type, but for this business the main pathway is AFCA after the insurer's internal dispute resolution process.
You’ve done your part, now it’s time to hold Shannons accountable.
Take the final step and submit a complaint that gets seen and responded to.