Had an issue with Rex Airlines? Get a real response.
How to submit a complaint with Rex Airlines
Do not send a vague complaint to Rex Airlines. Use the official contact form, the complaints email, and phone support and tie the issue to delays, cancellations, and refunds from the first paragraph.
- Start in the right place: Use the official contact form, the complaints email, and phone support for Rex Airlines so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your booking number, flight details, baggage details, receipts, and screenshots and explain what went wrong with better way to resolve Rex complaints.
- Name the complaint theme: Say if the issue is about delays, cancellations, and refunds so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, rebooking, reimbursement, travel credit, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
After Rex Airlines receives a complaint tied to delays, cancellations, and refunds, expect a basic review first and a substantive response later.
- Acknowledgement: You should get a case number, email, or some written sign that Rex Airlines has logged the complaint.
- Review: The business will usually look at your booking number, flight details, baggage details, receipts, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what Rex Airlines found and whether it will offer a refund, rebooking, reimbursement, travel credit, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Rex Airlines
The complaint themes most likely to matter for Rex Airlines are below. Use the one that best matches your issue.
- Delays: Delays that create extra cost, inconvenience, or missed connections.
- Cancellations: Cancelled services or bookings, especially where the refund or follow-up is poor.
- Refunds: Money being held up, only partly returned, or hard to chase down.
- Poor communication: Updates arriving late, vaguely, or not answering the actual issue.
Rex Airlines complaints submitted through Ajust
If the first answer from Rex Airlines does not deal with the substance of the complaint, push it up internally before you move outside the business.
- Escalate internally first: Ask Rex Airlines to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency, plus chargeback or tribunal options if the loss is financial.
When the internal process at Rex Airlines stalls or misses the point, the next step is usually an external complaints or regulator route.
- Main external path: your state Fair Trading or Consumer Affairs agency, plus chargeback or tribunal options if the loss is financial
- Why this route matters: Travel and transport complaints often become stronger when the timeline, booking reference, and financial loss are set out clearly.
- Before you escalate: Keep your full Rex Airlines complaint trail together, including receipts, screenshots, emails, and any written responses.
These are the clearest source-backed complaint paths we could confirm for Rex Airlines. Use the route that best fits the issue.
- Official contact: https://www.rex.com.au/feedback/
- Email: customer.enquiries@rex.com.au
- Phone: 13 17 13
- Postal contact: Rex, PO Box 807, Mascot, NSW 1460
Rex Airlines Complaints FAQs
What is the fastest way to complain to Rex Airlines?
Start with the official contact form, the complaints email, and phone support and make the first message about the exact issue, not the whole history. Attach your booking number, flight details, baggage details, receipts, and screenshots and ask for a refund, rebooking, reimbursement, travel credit, or a clear written explanation.
What should I include in a complaint to Rex Airlines?
Include your booking number, flight details, baggage details, receipts, and screenshots, the dates, what went wrong, and the outcome you want. If the issue is about delays, cancellations, and refunds, say that clearly in the opening lines.
What are the most common complaints about Rex Airlines?
The common pressure points are delays, cancellations, and refunds. A complaint that is specific about the theme tends to be easier to escalate.
What should I do if Rex Airlines ignores my complaint?
Reply on the same thread, restate the unresolved point, and ask for internal escalation. If that still goes nowhere, move the complaint to your state Fair Trading or Consumer Affairs agency, plus chargeback or tribunal options if the loss is financial.
You’ve done your part, now it’s time to hold Rex Airlines accountable.
Take the final step and submit a complaint that gets seen and responded to.