Had an issue with Nando's? Get a real response.
How to submit a complaint with Nando's
With Nando's, complaints move better when the route is right, the issue is named early, and the remedy request is concrete.
- Start in the right place: Use the complaints email for Nando's so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your receipt, order details, photos, and messages and explain what went wrong with burgers, wraps, and salads.
- Name the complaint theme: Say if the issue is about long wait times during peak hours and limited vegetarian options so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, replacement, credit, remake, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
Most Nando's complaints move through logging, evidence review, and then a written position on what the business will do next.
- Acknowledgement: You should get a case number, email, or some written sign that Nando's has logged the complaint.
- Review: The business will usually look at your receipt, order details, photos, and messages and the part of the service tied to the complaint.
- Response: A useful answer should explain what Nando's found and whether it will offer a refund, replacement, credit, remake, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Nando's
The complaint themes most likely to matter for Nando's are below. Use the one that best matches your issue.
- Long wait times during peak hours: A recurring friction point that is worth naming clearly in your complaint.
- Limited vegetarian options: A recurring friction point that is worth naming clearly in your complaint.
Nando's complaints submitted through Ajust
If the first answer from Nando's does not deal with the substance of the complaint, push it up internally before you move outside the business.
- Escalate internally first: Ask Nando's to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
Complaints about Nando's do not have to end with the internal response, especially if the complaint still turns on long wait times during peak hours and limited vegetarian options.
- Main external path: your state Fair Trading or Consumer Affairs agency under Australian Consumer Law
- Why this route matters: Use the state body that matches where you are located if the business still does not deal with the complaint properly.
- Before you escalate: Keep your full Nando's complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official Nando's complaint routes first. If possible, keep the complaint in writing.
Nando's Complaints FAQs
How do I complain to Nando's without getting stuck in loops?
Start with the complaints email and make the first message about the exact issue, not the whole history. Attach your receipt, order details, photos, and messages and ask for a refund, replacement, credit, remake, or a clear written explanation.
What details matter most when I complain to Nando's?
Include your receipt, order details, photos, and messages, the dates, what went wrong, and the outcome you want. If the issue is about long wait times during peak hours and limited vegetarian options, say that clearly in the opening lines.
What are the most common complaints about Nando's?
Most complaints in this provider type revolve around long wait times during peak hours and limited vegetarian options. If your issue fits one of those patterns, say so directly.
What should I do if Nando's ignores my complaint?
If the internal answer still misses the issue, ask for a final written response and then escalate externally through your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
You’ve done your part, now it’s time to hold Nando's accountable.
Take the final step and submit a complaint that gets seen and responded to.