Had an issue with Lion Finance? Get a real response.
How to submit a complaint with Lion Finance
If your complaint about Lion Finance is really about customer service, loan approval process, and high interest rates, use their support or complaints team, app, or account channel first and keep the written trail together.
- Start in the right place: Use their support or complaints team, app, or account channel for Lion Finance so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account details, transaction records, statements, screenshots, and emails and explain what went wrong with personal loans, debt consolidation, and car finance.
- Name the complaint theme: Say if the issue is about customer service, loan approval process, and high interest rates so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, reversal, account fix, fee adjustment, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Lion Finance often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Lion Finance has logged the complaint.
- Review: The business will usually look at account details, transaction records, statements, screenshots, and emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Lion Finance found and whether it will offer a refund, reversal, account fix, fee adjustment, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Lion Finance
The complaint themes most likely to matter for Lion Finance are below. Use the one that best matches your issue.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
- Loan approval process: A recurring friction point that is worth naming clearly in your complaint.
- High interest rates: A recurring friction point that is worth naming clearly in your complaint.
Lion Finance complaints submitted through Ajust
Escalation is strongest when you keep the same written history and the same unresolved point in front of Lion Finance.
- Escalate internally first: Ask Lion Finance to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA or the relevant financial complaints body after the provider's internal process.
Complaints about Lion Finance do not have to end with the internal response, especially if the complaint still turns on customer service, loan approval process, and high interest rates.
- Main external path: AFCA or the relevant financial complaints body after the provider's internal process
- Why this route matters: Use the product-specific external body if the business sits in a specialist financial niche.
- Before you escalate: Keep your full Lion Finance complaint trail together, including receipts, screenshots, emails, and any written responses.
We could not confirm a stronger public complaint route for Lion Finance, so start with their support or complaints team, app, or account channel and ask for the complaint to be logged in writing.
Lion Finance Complaints FAQs
Where should a formal complaint to Lion Finance go first?
If you want the complaint on record, use their support or complaints team, app, or account channel rather than a casual enquiry path. Keep the whole complaint in one written thread if you can.
What should I expect once Lion Finance has my complaint?
Most complaints follow the same pattern: logged, reviewed, answered. Keep the reference number and push back in writing if the outcome is weak.
What complaint issues come up most often for Lion Finance?
Most complaints in this provider type revolve around customer service, loan approval process, and high interest rates. If your issue fits one of those patterns, say so directly.
Where can I escalate a complaint about Lion Finance externally?
The external route depends on the provider type, but for this business the main pathway is AFCA or the relevant financial complaints body after the provider's internal process.
You’ve done your part, now it’s time to hold Lion Finance accountable.
Take the final step and submit a complaint that gets seen and responded to.