Had an issue with Kogan Energy? Get a real response.
How to submit a complaint with Kogan Energy
If your complaint about Kogan Energy is really about claim delays, claim disputes, and poor communication, use the complaints policy, the hardship support page, and the complaints email first and keep the written trail together.
- Start in the right place: Use the complaints policy, the hardship support page, and the complaints email for Kogan Energy so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account numbers, bills, meter reads, outage details, and screenshots and explain what went wrong with phone, email and live chat.
- Name the complaint theme: Say if the issue is about claim delays, claim disputes, and poor communication so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Kogan Energy often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Kogan Energy has logged the complaint.
- Review: The business will usually look at account numbers, bills, meter reads, outage details, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what Kogan Energy found and whether it will offer a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Kogan Energy
The complaint themes most likely to matter for Kogan Energy are below. Use the one that best matches your issue.
- Claim delays: Claims taking too long to assess, update, or pay.
- Claim disputes: Arguments over cover, responsibility, or whether the claim should be paid.
- Poor communication: Updates arriving late, vaguely, or not answering the actual issue.
- Pricing issues: Unexpected pricing, high charges, or price changes that feel hard to justify.
Kogan Energy complaints submitted through Ajust
If the first answer from Kogan Energy does not deal with the substance of the complaint, push it up internally before you move outside the business.
- Escalate internally first: Ask Kogan Energy to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
When the internal process at Kogan Energy stalls or misses the point, the next step is usually an external complaints or regulator route.
- Main external path: your state Energy & Water Ombudsman or the equivalent local energy complaints body
- Why this route matters: Use the ombudsman that applies in your state or territory once the retailer's own process has run.
- Before you escalate: Keep your full Kogan Energy complaint trail together, including receipts, screenshots, emails, and any written responses.
These are the clearest source-backed complaint paths we could confirm for Kogan Energy. Use the route that best fits the issue.
- Complaints policy: https://assets.kogan.com/files/energy/documents/Dispute_Resolution_Policy_v2.pdf
- Hardship support: https://www.koganenergy.com.au/payment-help/
- Email: complaints@koganenergy.com.au
- Phone: 1300 005 123
- Postal contact: Contact Centre Manager, Kogan Energy, PO Box 1639, Melbourne VIC 3001
Kogan Energy Complaints FAQs
What is the best complaint route for Kogan Energy?
The best starting point is usually the complaints policy, the hardship support page, and the complaints email. Use the route that already owns the service record or account history.
What does the complaint process usually look like with Kogan Energy?
Expect Kogan Energy to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about Kogan Energy?
The common pressure points are claim delays, claim disputes, and poor communication. A complaint that is specific about the theme tends to be easier to escalate.
What is the external complaint path if Kogan Energy does not resolve it?
If the internal process is exhausted or stalled, the next practical step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
You’ve done your part, now it’s time to hold Kogan Energy accountable.
Take the final step and submit a complaint that gets seen and responded to.