Had an issue with Industrie? Get a real response.
How to submit a complaint with Industrie
The strongest Industrie complaint starts with the complaints email and a clear statement of what failed around the product, sizing, delivery, return, or customer service issue.
- Start in the right place: Use the complaints email for Industrie so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your order number, receipt, photos, delivery details, and messages and explain what went wrong with the product, sizing, delivery, return, or customer service issue.
- Name the complaint theme: Say if the issue is about sizing inconsistencies and delivery delays so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, replacement, store credit, return approval, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Industrie often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Industrie has logged the complaint.
- Review: The business will usually look at your order number, receipt, photos, delivery details, and messages and the part of the service tied to the complaint.
- Response: A useful answer should explain what Industrie found and whether it will offer a refund, replacement, store credit, return approval, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Industrie
The complaint themes most likely to matter for Industrie are below. Use the one that best matches your issue.
- Sizing inconsistencies: A recurring friction point that is worth naming clearly in your complaint.
- Delivery delays: Orders arriving later than promised or moving around without a clear update.
Industrie complaints submitted through Ajust
Do not let a weak Industrie response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask Industrie to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
Complaints about Industrie do not have to end with the internal response, especially if the complaint still turns on sizing inconsistencies and delivery delays.
- Main external path: your state Fair Trading or Consumer Affairs agency under Australian Consumer Law
- Why this route matters: Use the state body that matches where you are located if the business still does not deal with the complaint properly.
- Before you escalate: Keep your full Industrie complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official Industrie complaint routes first. If possible, keep the complaint in writing.
- Email: contactus@industrie.com.au
Industrie Complaints FAQs
Where should I start if I need to complain to Industrie?
Use the complaints email if it fits the issue. A complaint with dates, evidence, and a clear remedy usually moves faster than a broad service rant.
What evidence should I attach to a Industrie complaint?
Attach the proof that best matches the issue and ask for a refund, replacement, store credit, return approval, or a clear written explanation. Clear evidence makes it harder for the complaint to be brushed aside.
What complaint issues come up most often for Industrie?
Most complaints in this provider type revolve around sizing inconsistencies and delivery delays. If your issue fits one of those patterns, say so directly.
What can I do if Industrie still does not fix the problem?
If the internal answer still misses the issue, ask for a final written response and then escalate externally through your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
You’ve done your part, now it’s time to hold Industrie accountable.
Take the final step and submit a complaint that gets seen and responded to.