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Wolford
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Wolford
Complaints

The best way to resolve complaints with
Wolford

Wolford is a clothing brand that specialises in luxury hosiery, lingerie, and ready-to-wear fashion. With a wide range of products available, customers can find items to suit their individual style and preferences. While some customers have expressed concerns about the pricing of certain items, others appreciate the high-quality materials and craftsmanship that Wolford offers. Overall, Wolford aims to provide customers with fashionable and comfortable clothing options.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Strong chemical smell

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christine
Strong chemical smell

Christine

Unable to wear dress

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Wolford

To Listen

Live Campaign
Do you manage complaints for
Wolford
?
Retail

Strong chemical smell

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Christine

Christine

Customer seeks exchange and apology from wolford for strong chemical smell in merino rib dress, denied by sales despite brand denial.
I bought a Merino Rib Dress from the Wolford shop and excitingly cut the tag to wear, immediately I realised the strong chemical smell from the knitwear and brought it back to the sales. The sales insisted that the smell was not caused by Wolford and hence will not make an exchange for me, this has seriously bothered me and I had tried many ways of getting rid of the smell with no effect. I do not trust the smell was caused by Wolford but the knitwear was bought from the shop and it is painful to know that I had bought a dress I love but cannot wear and the brand denies anything to do with it. This is the worse customer experience and I had complained to the shop and to the shop manager, but everyone just denies their responsibility because I had accidentally cut the tag due to full trust of the brand and the excitement to wear the dress.

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Wolford

The best way to resolve an issue with 

Wolford

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Wolford
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Wolford

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Wolford
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04
Fair and Free
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Wolford
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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