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Platypus Shoes
partners with Ajust

Platypus Shoes
Complaints

The best way to resolve complaints with
Platypus Shoes

Platypus Shoes is a popular footwear retailer in Australia, offering a wide range of sneakers, boots, and casual shoes for men, women, and kids. With multiple stores across the country, customers can find a variety of brands and styles to suit their preferences. Some common complaints about Platypus Shoes include issues with sizing, delivery delays, and occasional quality concerns.

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Platypus Shoes

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Platypus Shoes

Have a complaint? Click below to resolve your issue with
Platypus Shoes

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Platypus Shoes
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Wrong address on order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madison
Wrong address on order

Madison

June 5, 2024

Delayed delivery, frustration

Outcome Sought

Apology

Compensation

Other

Retail

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robin
Customer service

Robin

May 20, 2024

Disgraceful service, not helpful

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Platypus Shoes

To Listen

Live Campaign
Do you manage complaints for
Platypus Shoes
?
Retail

Wrong address on order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madison

Madison

June 5, 2024

Customer ordered shoes online, wrong address given. no help from platypus shoes, promised response not received. lack of communication and support.
A lady at the northland store ordered shoes online for me and she put the wring address in. After contacting auspost, startrack and playtapus through the contact place. I have had NO help. Contact us the person told me he would get back to me in 1-3 business days and it has now been 7 business days and i havent gotten a response. I emailed 4 days ago as well which was meant to be a 48hr notice time. still havent gotten anything back. Now when i try contact through the contact us they wont respond to me at all and i have waited 4 hrs on the chatbox.
Retail

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robin

Robin

May 20, 2024

Poor customer service at albury store, husband not helped with shoes, requesting better service and will not return.
The customer service in the platypus store in albury was disgraceful not helping a my husband try on his shoe instead they stand around talking we will not be shopping at the albury store again really disappointing

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robin
Customer service

Robin

May 20, 2024

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Platypus Shoes

The best way to resolve an issue with 

Platypus Shoes

Quick Solutions
Prepared by
Platypus Shoes
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Platypus Shoes

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Platypus Shoes
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Platypus Shoes
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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