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Lendi is an Australian online mortgage broker that offers a range of home loan options. With a user-friendly platform, customers can compare rates from multiple lenders and apply for loans online. Some common complaints about Lendi include delays in loan processing, difficulty in reaching customer service, and limited loan options for certain borrowers.

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COMPLAINTS SENT THROUGH AJUST

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Banking

Lack of communication and unprofessional attitude

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My complaint was closed by Ajust.
Isabel
Lack of communication and unprofessional attitude

Isabel

January 6, 2024

Credit is tarnished and without any loans

Outcome Sought

Apology

Compensation

Other

Banking

Failed applications

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Angela
Failed applications

Angela

Delay in refinancing process

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Lendi

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Banking

Lack of communication and unprofessional attitude

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Isabel

Isabel

January 6, 2024

Poor communication and unprofessional behavior from broker bedour sadafi resulted in tarnished credit and no loans.
We applied for a home loan refinance and an investment property loan 5months ago. The broker we had was Bedour sadafi in the beginning everything went well, finance wasn’t an issue so she proceeded with the loans we requested one was through HSBC and the investment was ING. I thought it was strange she seeked 2 different banks instead of just using the one for both, she insisted that the rates were better hence why the different banks. So this is where it goes down hill the investment loan went through first pre approval done, whilst the other couldn’t be lodged until 4-5 weeks later which I thought was strange apparently a backlog so we waited and waited no communication I had to chase the broker to find out what was happening it finally got lodged and took ages to get an update on the progress of that loan finally in November we got an answer we were not able to borrow the amount we could originally service, I questioned this and said why won’t they fully service the amount requested? She said didn’t know they wouldn’t tell her (which I know is lie) she later came back and said it was due to my husbands work hours to which my husband provided a letter of his wages and employment and still no. We know It’s because of the investment loan we had taken out. But the broker wasn’t honest. the whole point of refinancing was to get a better rate/loan we were seeking and then what ever we could borrow after that was to be for the investment property. The broker then went with another lender Macquarie the same thing however now it’s due to an issue with my husbands income he needs to earn more money now to refinance our request so we’ve held off until my husband got his pay rise which is this month then we were going to proceed with the loan submission. As we were concerned about the constant credit inquiries. Basically lack of communication and her attitude at times has been unprofessional and condescending. It was very evident from the broker after the loans were not going to plan. I even sent her an email expressing my dissatisfaction of the service and did not appreciate her rude behaviour.( I have the email) Since then I requested information regarding our investment loan pre approval on the 19th Dec. It was expiring in jan 10 and how to go about getting it extended she said let it expire we don’t want to have too many credit inquiries and it’s not an issue getting an extension so I emailed her today stating should we just wait as she suggested, as we only have 5 days remaining on the pre approval she wrote back and said we have to reevaluate your financial position as the interest rates have gone up. I said why couldn’t have told us this information when I first enquired about the extension on the 19th Dec? She emailed back and said she’s terminating the relationship because she couldn’t handle the question I asked apparently I’m rude. Now Because of her our credit is tarnished due to her incompetence and we are with out any loans. I’m extremely disappointed with lendi and Bedour sadafi she shouldn’t be a broker and I will never recommend lendi to anyone if this is the kind of people you have representing your brand.
Banking

Failed applications

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My complaint was closed by Ajust.
Angela

Angela

Customer seeks apology from lendi for inexperienced broker, failed applications, and poor communication during refinancing process.
I started the process of refinancing about 6-8 weeks before my fixed rate ended. I worked with a broker at Lendi who made two applications for me. The 1st failed as the lender didn’t finance apartments. The 2nd failed because of my HECS debt. Then she gave up after that. <br />Seemed like she lacked a huge amount of experience but held herself out to be knowledgable. Her communication was also unsatisfactory.

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Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

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Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

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