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Gong Cha
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Gong Cha
Complaints

The best way to resolve complaints with
Gong Cha

Gong Cha is a popular Australian beverage chain known for its wide selection of tea-based drinks. With numerous locations across the country, customers can enjoy a variety of flavours and toppings. While some complaints may arise regarding wait times during peak hours, Gong Cha strives to provide a pleasant and efficient experience for all patrons.

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Gong Cha

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Gong Cha

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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Disappointing taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Deepsika
Disappointing taste

Deepsika

July 19, 2024

Customer unsatisfied with taste

Outcome Sought

Apology

Compensation

Other

Other

Refusal to top up cup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dora
Refusal to top up cup

Dora

Customer felt rudely treated

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Gong Cha

To Listen

Live Campaign
Do you manage complaints for
Gong Cha
?

Disappointing taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Deepsika

Deepsika

July 19, 2024

Customer ordered earl gray milk tea with brown sugar pearls from gong cha, southbank. disappointed with lack of tea flavor and incorrect pearls.
Ordered earl gray milk tea with brown sugar pearls from gongcha , Southbank and it was very disappointing. There was no taste of tea- just tasted like milk. Surely it was not brownsugar pearls - tasted like regular pearls. Worst gongcha I have tasted.
Other

Refusal to top up cup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dora

Dora

Customer seeks apology from gong cha for staff member's refusal to top up water in purchased cup, despite previous positive experiences with other staff.
I was buying honey lemon with pearls. I used the cup that I bought from your shop. I asked for the cup to be topped up with water. All your other staff in different suburbs have done for me happily before. Bruce from Sunnybank plaza today 2pm, rudely refused to do it for me while his other colleagues were happily assisting me.

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Gong Cha

The best way to resolve an issue with 

Gong Cha

Quick Solutions
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Gong Cha
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Gong Cha

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Gong Cha
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04
Fair and Free
Join our campaign to get
Gong Cha
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Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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