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Colgate

Colgate, a well-known oral care brand, offers a wide range of dental products and services. With a focus on oral hygiene, Colgate provides toothpaste, toothbrushes, mouthwashes, and dental floss. Customers can find various options to suit their specific needs. Colgate aims to promote good oral health and provide effective solutions for common dental concerns.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Breaks off and gets stuck

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
KERIN
Breaks off and gets stuck

KERIN

July 16, 2024

Worried teeth will break

Outcome Sought

Apology

Compensation

Other

Other

Change in recipe

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Steve
Change in recipe

Steve

January 9, 2024

Unusable and strips apart while flossing

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Colgate

To Listen

Live Campaign
Do you manage complaints for
Colgate
?
Other

Breaks off and gets stuck

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
KERIN

KERIN

July 16, 2024

Customer complains about golgate total dental floss being too thick and breaking off, wants product improvement and an apology.
Golgate Total Dental Floss is the worst Floss I have used. It breaks off in my teeth and gets stuck. The floss is too thick. I am worried my teeth will break trying to get it out. DETAILS ON BOTTOM OF CONTAINER IS //mf2 EXP/
Other

Change in recipe

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Steve

Steve

January 9, 2024

Customers are complaining about the new recipe of colgate total dental floss, stating that it is unusable and breaks easily.
Colgate Total Dental Floss Used it for many years. Was excellent until now. Why change the recipe? I opened a new box 7 Jan 2024 (I had 6 new packs on hand), and same complaints as the other users - it's TERRIBLE. Unusable and good for the garbage. It strips apart while you're flossing your teeth. I get little bits of fluff stuck in between my teeth after flossing now. Breaks very easily. Too thick compared to the original. Scared it is going to damage fillings or crowns. Ended up taking recommendations from other customers with same issues and switching to CHEMIST WAREHOUSE brand, HEALTH and BEAUTY 100m DENTAL FLOSS @$2.99 It is similar to the ORIGINAL Colgate Dental floss (if not better.) CW were out of stock of the "plain" brand. Ended up trying the "mint" which was perfect. Thin, very easy to use, did not tear or break. Binned the Colgate and ordered 1 x dozen of the alternative.(Plain)

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Colgate

The best way to resolve an issue with 

Colgate

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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Colgate

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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