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Bevilles
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Bevilles
Complaints

The best way to resolve complaints with
Bevilles

Bevilles is a well-established Australian jewellery retailer offering a wide range of products, including engagement rings, necklaces, bracelets, and watches. With multiple store locations and an online platform, customers can easily browse and purchase their desired items. While some customers have expressed concerns about delivery times and customer service, Bevilles continues to strive for customer satisfaction through their extensive product selection and competitive pricing.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Pricing discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
Pricing discrepancy

Helen

Disappointing, shocking

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Bevilles

To Listen

Live Campaign
Do you manage complaints for
Bevilles
?

Pricing discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen

Helen

Customer seeks refund and apology from bevilles for overcharging due to incorrect price tag, long wait time, and poor sales team communication.
My friend and i purchased over $2000 worth of goods to get the july savings. That was fine. nil issue. but we were $2 short so bought earrings that had a price tag of $24.99 only to be charged &29.99 because the y forgot to change the price tag. We should only have been charged the marked down price of $24.99. But because the salesgirl took nearly 2 hours checking that everything was included in the sales we couldn't be bothered and paid the $27.99. Very disappointing. Surely staff know what's on sale. Experience was shocking to say the least. My friend has parkinsons and having her stand for that long was shocking. Poor sales team . I believe a price tag that says 24.99 the buyer should get it for 24.99 not 27.00. Rip off. Not a happy customer (or 2)

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Bevilles

The best way to resolve an issue with 

Bevilles

Quick Solutions
Prepared by
Bevilles
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Bevilles

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Bevilles
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04
Fair and Free
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Bevilles
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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