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Bega Cheese
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Bega Cheese
Complaints

The best way to resolve complaints with
Bega Cheese

Bega Cheese, an Australian dairy company, has been a prominent player in the industry for many years. With a diverse range of products, including cheese, spreads, and milk, Bega Cheese has established itself as a reliable and trusted brand. While some customers have expressed concerns about product quality and customer service, others have praised the company for its commitment to sustainability and local sourcing.

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Bega Cheese

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Bega Cheese

Have a complaint? Click below to resolve your issue with
Bega Cheese

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Bega Cheese
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COMPLAINTS SENT THROUGH AJUST

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Other

Contaminated with mould

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Contaminated with mould

Michael

June 22, 2024

Unable to use remaining slices

Outcome Sought

Apology

Compensation

Other

Other

Contaminated cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lorraine
Contaminated cheese

Lorraine

November 29, 2023

Outcome Sought

Apology

Compensation

Other

Other

Melted cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Zoe
Melted cheese

Zoe

Half pack inedible

Outcome Sought

Apology

Compensation

Other

Product quality issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rod
Product quality issue

Rod

Received a defective product

Outcome Sought

Apology

Compensation

Other

Unsatisfactory product taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alex
Unsatisfactory product taste

Alex

Product not as expected

Outcome Sought

Apology

Compensation

Other

Mouldy cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ruth
Mouldy cheese

Ruth

Customer shocked and disappointed

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Bega Cheese

To Listen

Live Campaign
Do you manage complaints for
Bega Cheese
?
Other

Contaminated with mould

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

June 22, 2024

Customer complaint about mouldy cheese slices from bega, seeking apology and clarification on company's complaint procedure.
I bought a packet of Bega 15 cheese slices; Strong and Bitey They were kept in my fridge from time of purchase and I had used some over the months I went to get a slice out for a sandwich last week, only to see that the remaining slices were contaminated with mould I checked the best before date:: BB 26/11/2024: 01:20: SL3 A I was affected by the inability to have a sandwich 🥪 at the time and unable to use the remaining slices What is Begas Policy/ Procedure concerning complaints of this nature If you need photos, as proof of what I am complaining about, i can send them to you/ Bega
Other

Contaminated cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lorraine

Lorraine

November 29, 2023

Monday November 27th 2023 I first purchased your 500g Bega Farmer's Tasty Cheese. When I opened cheese to make my friend a toastie to my horror there is a 50 cent piece size "blue green and smelly mould" growing over the cheese. I have taken photos of contaminated cheese and also the packaging. The used by date is 08/06/2024. I have kept item sealed in container inside my fridge if you require it for testing. I would appreciate your most urgent response n this matter as i am risking contamination.
Other

Melted cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Zoe

Zoe

Customer seeks $9 and apology from bega cheese for half pack of melted, inedible extra bitey cheese slices.
I paid $9 for extra bitey cheese slices and half the pack was melted and inedible.

Product quality issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rod

Rod

Customer found a split in the cheese block with cardboard inside and requests a replacement.
Purchased a 750g block of cheese at local coles store.When opening a day later was surprised to see a big split in one end.Inside was a load of cardboard.

Unsatisfactory product taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alex

Alex

Customer seeks refund and apology for unsatisfactory Bega peanut spread, which was not as expected and tasted unpleasant.
We purchased a Bega peanut spread. <br />I thought this would be peanut butter, but I was wrong. <br />I’m sorry, but I don’t want a product with maltodextrin and added vegetable oil …This is a very sweet and oil-tasting product. I would like to return it as it is just not what I want.<br />Unfortunately, I just opened it, and tried this without realising what the label said. <br />It’s not the most pleasant thing I’ve eaten I’m sorry And I would like to return it

Mouldy cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ruth

Ruth

Customer found mouldy cheese and is shocked, requesting an apology and better product care.
Opened a 750g block of Bega cheese, expiry date 08/01/2025, to find it was mouldy. What? This has never happened before. Totally shocked! This isn’t like your product! What went wrong? We eat a lot of cheese and I was very surprised.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Contaminated cheese

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lorraine
Contaminated cheese

Lorraine

November 29, 2023

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Bega Cheese

The best way to resolve an issue with 

Bega Cheese

Quick Solutions
Prepared by
Bega Cheese
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Bega Cheese

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Bega Cheese
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04
Fair and Free
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Bega Cheese
to listen
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

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