Resolve complaints the easy way.

We take the hassle out of customer complaints. Fast, fair and free for consumers.
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Billing issue with bank, refund and apology requested.
Compensation
Apology
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Complaints we’ve resolved recently

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Resolve with Ajust
Retail

Charged without consent

Closed
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Charged without consent
Kogan
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Submitted for

Jessica

Closed

Retail
complaints
Logistics

Return not picked up

Closed
16/5/2024
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dimitri
Return not picked up
ParcelPoint
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Submitted for

Dimitri

Closed

May 16, 2024

Logistics
complaints
Retail

Staff behavior

Closed
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Staff behavior
Chemist Warehouse
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Submitted for

Peter

Closed

Retail
complaints
Other

Park break switch broken

Closed
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Luigi
Park break switch broken
Kia
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Submitted for

Luigi

Closed

Other
complaints
Energy

Overcharged bill

Closed
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chi
Overcharged bill
Origin Energy
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Submitted for

Chi

Closed

Energy
complaints
Other

Undercooked steak, rude staff

Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dario
Undercooked steak, rude staff
ticket icon

Submitted for

Dario

Closed

Other
complaints
Retail

Shrinkage after washing

Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne-Marie
Shrinkage after washing
Kmart
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Submitted for

Anne-Marie

Closed

Retail
complaints
Telco

No credit after recharge

Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
No credit after recharge
Telstra
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Submitted for

Paul

Closed

Telco
complaints
Telco

Connection not working

Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Koni-lee
Connection not working
iiNet
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Submitted for

Koni-lee

Closed

Telco
complaints
Retail

Incorrect pricing charged

Closed
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Noel
Incorrect pricing charged
Petbarn
ticket icon

Submitted for

Noel

Closed

Retail
complaints
QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

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No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
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Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

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FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

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We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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1st Energy
1st Energy
1st Energy
7-Eleven
7-Eleven
7-Eleven
AAMI
AAMI
AAMI
AGL
AGL
AGL
ANZ
ANZ
ANZ
ASOS
ASOS
ASOS
Air New Zealand
Air New Zealand
Air New Zealand
Alinta Energy
Alinta Energy
Alinta Energy
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Issues we solve

Learn more about the types of complaints we resolve

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Overdrawn Mortgage due to  Interest Rate Increase

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Faulty ATM Transaction

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Overdrawn Mortgage Payments

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Faulty ATM Transaction

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Overdrawn Mortgage due to  Interest Rate Increase

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Banking

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

Read more
Airline

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Read more
Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

Read more
Energy

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

Read more
Telco

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

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Banking

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

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Banking

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

Read more
Airline

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Read more
Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

Read more
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Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.