Resolve complaints the easy way.

We take the hassle out of customer complaints. Fast, fair and free for consumers.
Resolve your complaint
It only takes 2 minutes!
Billing issue with bank, refund and apology requested.
Compensation
Apology
Submit a complaint
A old man holding a phone in his hand

As Seen On

Nine News Logo
Smart Company Logo

Complaints we’ve resolved recently

No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Retail

Staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Staff behavior
Chemist Warehouse
ticket icon

Submitted for

Peter

Closed

Telco

Connection not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Koni-lee
Connection not working
iiNet
ticket icon

Submitted for

Koni-lee

Closed

Retail

Incorrect pricing charged

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Noel
Incorrect pricing charged
Petbarn
ticket icon

Submitted for

Noel

Closed

Retail

Store cleanliness

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rose
Store cleanliness
Kmart
ticket icon

Submitted for

Rose

Closed

Banking

Payment not received by company

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
JULIE
Payment not received by company
HSBC
ticket icon

Submitted for

JULIE

Closed

Retail

Rude customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bradley
Rude customer service
Officeworks
ticket icon

Submitted for

Bradley

Closed

Retail

Missing order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Missing order
Bunnings
ticket icon

Submitted for

David

Closed

Retail

Not abiding by rules

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob
Not abiding by rules
Chemist Warehouse
ticket icon

Submitted for

Rob

Closed

Airline

Seat change

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Seat change
Virgin Australia
ticket icon

Submitted for

Karen

Closed

Retail

Rude customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cris
Rude customer service
Kmart
ticket icon

Submitted for

Cris

Closed

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

Get Started
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
A flowchart of outcomes
GET AN OUTCOME

Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

Get Started
FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

Get Started
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Nine News Logo
Smart Company Logo
Ajust as on the phone

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
1st Energy
1st Energy
1st Energy
7-Eleven
7-Eleven
7-Eleven
AAMI
AAMI
AAMI
AGL
AGL
AGL
ANZ
ANZ
ANZ
ASOS
ASOS
ASOS
Air New Zealand
Air New Zealand
Air New Zealand
Alinta Energy
Alinta Energy
Alinta Energy
Sorry, no results here

Issues we solve

Learn more about the types of complaints we resolve

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.