01
They said no and meant it.
You asked for a refund, repair or replacement and got a flat refusal.
As featured in
Hard cases
Too small for a lawyer. Too much money to write off. Tell us what happened and our team will review your case, and tell you straight if we can win it.
Our team reviews every one. You’ll get our assessment by email.
As featured in
Some recent wins for Ajust customers
Why hard cases
We’ve spent years getting people’s money back from late parcels, double charges and cancelled bookings. We’re good at it.
But the cases where we change the outcome are the hard ones: months of back and forth, a company that’s dug in, and an amount that actually matters.
So we’re asking for them.
What counts
01
You asked for a refund, repair or replacement and got a flat refusal.
02
Promised callbacks, closed tickets, a new agent every time you call.
03
The retailer says call the manufacturer. The manufacturer says call the retailer.
04
Flights, appliances, furniture, deposits, and some car cases.
Not sure it counts? Send it anyway. We’ll tell you. Send us your case →
How it works
The company, the amount, what happened.
You get an honest assessment: whether we think we can win and how we’d do it. If we don’t think it’s winnable, we’ll say so.
We deal with the company from there. You don’t have to chase them again.
The offer
We only charge our fee if we win your case.
$0 upfront
On cases worth $1,000+
No card needed to start.
% of the win
Agreed before we start
Our fee is a percentage of what we win for you. No hourly rate, no retainer.
No win, no fee
That’s the deal
If we don’t win your case, you don’t pay us.
Cases under $1,000 are still reviewed for free. If you go ahead, you pay [when/how] to start.
Proof
“I spent $5600 on an electric trike for my daughter. It was unsafe, especially with children in it. Ajust got me a full refund. I would not have been able to achieve this result by myself. I cannot recommend Ajust highly enough.”
“I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
Questions
One where you’ve already tried and got nowhere, and the amount is too big to let go. If you’re not sure, send it and we’ll tell you.
No. Ajust isn’t a law firm and doesn’t give legal advice. We’re refund specialists: we build your case and push it through the company, your bank, Fair Trading or the ombudsman. For most cases this size, a lawyer would cost more than the claim.
The review is free. If you go ahead, our fee is a percentage of what we win for you, agreed before we start. We only charge our fee if we win your case.
Not on cases worth $[X] or more. For smaller cases, [you pay to start / details].
We’ll tell you, and why. You won’t be charged for the review.
Our team. We use AI to keep every case moving, with our team overseeing it.
We reply to the email you gave us with our assessment, usually within [X business days]. Your case is opened against that address, so use the one you want us to contact.
Yes. Send it to start@ajust.com.au with the company, the amount, what happened and what you want.
Send it to us. Free review, and we only charge our fee if we win your case.
