Booking issue
A booking, change, or confirmation has gone wrong.
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Tell Ajust what happened. We contact the airline or booking agent and chase it until it's resolved.
Free to start. Money back if we don't get a result.
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Some recent wins for Ajust customers
What is Ajust
If an airline, booking site or travel business has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.
If they still will not move, you finish with a documented case you can take to the Airline Customer Advocate or your state consumer agency yourself.
“I was trying to get a refund from P&O Cruises for 6 months after they had cancelled a cruise. After sending a message through Ajust the money was in my bank account within 24 hours.”
What Ajust can help with
How it works
Share the airline, booking site, issue and outcome you want.
Refund, credit, cancellation, complaint or escalation.
The agent sends the right request by form, email or another available path.
Before you start
Real customer outcomes
“Ajust was excellent at resolving my complaint that I had with Air New Zealand. The issue was with my bag damage report and the airline hadn’t responded, so I decided to go with Ajust and they resolved the complaint.”
“Could not get Virgin to credit my FF account after many emails and phone calls to them, so wrote to Ajust and bingo — fixed quickly.”
“Was hearing nothing back from Virgin Australia about replacement flights. Finally sent a query through Ajust. They followed up a week later and sent a prompt to VA. Ta da! Solution. Am sure would still be waiting otherwise.”
“… Ajust was basically a final attempt before I spoke to the ACCC. Ajust gave us hope that with submission of evidence and complaint tracking that our issue would be understood first go and the matter resolved.”
Start with what happened. Ajust's AI agent will check the path, contact the airline or booking business and help push for a response.