Refund refused
They said no, delayed it, or stopped replying.
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Refund refused, faulty product, or delivery issue? Tell Ajust what happened and we'll chase it until it's resolved.
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Some recent wins for Ajust customers
What is Ajust
If a retailer or online store has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.
If they still will not move, you finish with a documented case you can take to your state Fair Trading or consumer affairs agency yourself.
“Astounding how fast this problem was solved, I spent hours & hours locked in a maze getting nowhere on my own. Ajust was back before dinner with a result and my monies returned and an apology from Amazon.”
What Ajust can help with
How it works
Share the retailer, product, charge and outcome you want.
Refund, repair, replacement, chargeback or escalation.
The agent sends the right request by form, email or another available path.
Before you start
Real customer outcomes
“I contacted Ajust after I waited 3 weeks for an answer from Kogan. The day after I contacted them, I received a message from Kogan and the matter was resolved the same day.”
“Ajust knew I had a case, and pushed for my refund. I will use them again and would recommend them in the future, to other people facing a corporate issue.”
“Fast and efficient service would definitely use them again, my problem was solved in two days I can’t thank them enough”
“Within the hour BNA model world backflipped once ajust contacted them and refunded my money I was owed. Ajust where fantastic and will use again.”
Start with what happened. Ajust's AI agent will check the path, contact the retailer and help push for the outcome.