Ajust · TIO first step

A faster first step before TIO.

Need your telco to respond? Ajust's AI agent contacts them for you, does the chasing, and helps prepare escalation if needed. Independent, not TIO.

Start with Ajust 4.8 (474 Google reviews)

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What Ajust can help with

What Ajust can help with before TIO.

Billing disputes

Ajust contacts the telco first and helps push for a response.

Service or outage issues

Turn the issue into a clearer direct complaint before escalation.

No response

If the telco has gone quiet, create a cleaner complaint trail.

Escalation path

Work out whether TIO or another path is right.

How it works

Three steps before TIO.

Tell Ajust what happened

Share the telco, issue and response so far.

Ajust checks the path

The agent checks the rules, evidence and strongest request.

Ajust contacts the telco

We send the stronger direct complaint before escalation.

Before you start

A few quick answers.

An independent Australian consumer advocate that helps people understand and act on issues with telcos.

No. Ajust is an independent consumer advocate, not TIO.

If you want your telco to respond about your issue, starting with Ajust may be faster. If external review is needed, TIO may still be the right next step.

No. If TIO is the right next step, you will have a clearer timeline, evidence and complaint trail.

No. It is free to get started, and you only pay if you decide to go ahead.

Start with Ajust before TIO.

Ajust is independent, not TIO. Start free and let the agent contact the telco before you escalate.

Start with Ajust 4.8 (474 Google reviews)