Independent consumer advocate

Stuck on hold with your telco? Get it sorted before the TIO.

Ajust takes the complaint off your plate and chases your telco for you, so you are not spending your evenings on hold. If it still needs to go to the TIO, you will have everything documented.

Start with Ajust
4.8 (556 Google reviews)
Free to start. Money back if we don’t get the result.
Ajust AI agent Online now · ready when you are

Start here before the TIO:

$1+ million recovered for Australian consumers

As featured in

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Some recent wins for Ajust customers

What is Ajust

Ajust is an independent consumer advocate.

If a business has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.

If your telco still will not move, you finish with a documented case you can take to the TIO yourself.

“Much better than sitting on hold for hours and then being forced to deal with an offshore customer service centre.”
Damian Fox · Telstra customer

What Ajust can help with

What Ajust can help with before TIO.

Billing disputes

Ajust contacts the telco first and helps push for a response.

Service or outage issues

Turn the issue into a clearer direct complaint before escalation.

No response

If the telco has gone quiet, create a cleaner complaint trail.

Escalation path

Work out whether TIO or another path is right.

How it works

Three steps before TIO.

1

Tell Ajust what happened

Share the telco, issue and response so far.

2

Ajust checks the path

The agent checks the rules, evidence and strongest request.

3

Ajust contacts the telco

We send the stronger direct complaint before escalation.

Before you start

A few quick answers.

It is free to talk to the agent and find out where you stand. If you decide to go ahead, our fee is around 10% of the amount you are trying to recover, and it is charged upfront. If we do not get the outcome, you get that fee back.
Ajust is an independent consumer advocate. We are an Australian company, not a government body and not the TIO. We act for you, not for your telco.
No. The TIO asks you to raise the problem with your provider before they step in, and says that skipping that step adds five extra days to your case. Ajust does that step and keeps the record of it, so if you do go to the TIO you arrive with the history already in order.
Then you have lost nothing. You keep the full written record of what was sent and how they responded, ready to take to the TIO yourself, and your fee comes back to you.
Sometimes, yes. If you have already complained to your telco, given them a fair chance to fix it and heard nothing back, you can go to the TIO yourself for free. Ajust is worth it when you would rather not handle the complaint yourself, or you are not sure how to put it.

Real telco outcomes

Get it sorted in days, not months.

“After months of phone calls, Telstra finally listened when Ajust became involved. Each call was 50 minutes to 1 hour 10 minutes and ended in frustration. I contacted Ajust — next day Telstra called.”
Patricia Martin · Telstra
“After the Optus outage, I thought $40 off our next bill was fair. Ajust submitted it. Optus offered a full month free — $165. Great outcome.”
Martin Stein · Optus
“Ajust were a massive help getting my parents’ phone service reconnected with Vodafone. Response within days, resolution and compensation within a week — after being ignored for a full month.”
Johan Marais-Piper · Vodafone
“I complained about TPG because I couldn’t get through on their phone lines. After putting in a complaint through Ajust, TPG contacted me within days.”
Al Eelsey · TPG
Ajust

Start with Ajust before the TIO.

Ajust is independent, not the TIO. Start free and let the agent contact your telco before you escalate.

Start with Ajust 4.8 (556 Google reviews)
Optus outage · $165 back