Before formal ombudsman escalation, Ajust can help you organise your complaint, evidence, and outcome ask.
Free to get started. Only pay if you decide to go ahead.
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Independent consumer advocate
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Free to get started
Only pay if you go ahead
01
Before formal ombudsman escalation, Ajust can help you organise billing and service evidence, clarify the resolution you want, pressure the telco directly, and prepare the complaint before taking the next step.
02
Ajust is not TIO. If the telco has stalled or deadlocked, there is no meaningful internal response, or formal external escalation is clearly needed, TIO may still be the right next step.
03
Bring the basics that help make the complaint clear and usable from the start, including bills and account details, screenshots and outage evidence, support chat or call records, a timeline of events, and the outcome you want.
Ajust helps you organise the complaint before formal ombudsman escalation.
No. Ajust is an independent consumer advocate, not TIO.
If you still need to organise the complaint, evidence, and outcome ask, Ajust can be a practical first step before formal escalation.
TIO may be the right next step when the telco has stalled or deadlocked, there is no meaningful internal response, or formal external escalation is clearly needed.
No. It is free to get started, and you only pay if you decide to go ahead.
Bring bills and account details, screenshots and outage evidence, support chat or call records, a timeline of events, and the outcome you want.
Independent consumer advocate, not TIO. Free to get started, and you only pay if you decide to go ahead.
