01
Why starting with Ajust works better
Before you go through a formal process, there's a faster step. Tell us what's gone wrong. We'll write to the telco for you and push for a fair outcome. Most matters get sorted in days.
Start with Ajust
Thinking about TIO?
If your telco's let you down, we can help. Often faster than TIO, and we do the chasing for you.
Free to get started. Only pay if you decide to go ahead.
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Independent consumer advocate
Ajust is independent. We're not TIO. We're on your side from the start.
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Free to get started
You can start organising the complaint before deciding whether to go ahead.
We do the chasing
No more being passed between teams. We handle it.
02
When TIO may still be the right path
If the telco won't move, has gone silent, or the issue clearly needs external review, then TIO is the right path. We'll tell you straight if that's where you're at.
Start with Ajust
03
What you need to get started
Bring the basics that help make the complaint clear, including bills and account details, screenshots and outage evidence, support chat or call records, a timeline of events, and the outcome you want.
Start with Ajust
Start with Ajust before formal escalation
Ajust is an independent consumer advocate, not TIO. Free to get started, and you only pay if you decide to go ahead.
FAQs
Ajust helps you organise the complaint before formal ombudsman escalation.
Are you TIO?
No. Ajust is an independent consumer advocate, not TIO.
Should I go to TIO or start with you first?
If the telco hasn't dug in yet, starting with us is faster. If they've stalled you for weeks and you need an external body, TIO is the right call.
Will starting here slow me down with TIO?
No. If you end up at TIO, you'll get there faster and better prepared.
Do I pay to get started?
No. It is free to get started, and you only pay if you decide to go ahead.
What do I need to get started?
Bring bills and account details, screenshots and outage evidence, support chat or call records, a timeline of events, and the outcome you want.
Start with Ajust before formal escalation
Independent consumer advocate, not TIO. Free to get started, and you only pay if you decide to go ahead.
