Ajust · AFCA first step

A faster first step before AFCA.

Need your bank, insurer or provider to respond? Ajust's AI agent contacts them for you, does the chasing, and helps prepare escalation if needed. Independent, not AFCA.

Start with Ajust 4.8 (474 Google reviews)

As featured in

What Ajust can help with

What Ajust can help with before AFCA.

Charges or account issues

Ajust contacts the provider first and helps push for a response.

Claims or service issues

Turn the issue into a clearer direct complaint before escalation.

No response

If the provider has gone quiet, create a cleaner complaint trail.

Escalation path

Work out whether AFCA or another path is right.

How it works

Three steps before AFCA.

Tell Ajust what happened

Share the provider, issue and response so far.

Ajust checks the path

The agent checks the rules, evidence and strongest request.

Ajust contacts the provider

We send the stronger direct complaint before escalation.

Before you start

A few quick answers.

An independent Australian consumer advocate that helps people understand and act on issues with financial providers.

No. Ajust is an independent consumer advocate, not AFCA.

If you want a bank, insurer or provider to respond about your issue, starting with Ajust may be faster. If external review is needed, AFCA may still be the right next step.

No. If AFCA is the right next step, you will have a clearer timeline, evidence and complaint trail.

No. It is free to get started, and you only pay if you decide to go ahead.

Start with Ajust before AFCA.

Ajust is independent, not AFCA. Start free and let the agent contact the provider before you escalate.

Start with Ajust 4.8 (474 Google reviews)