01
When Ajust is useful first
Before formal escalation, Ajust can help you organise the facts, clarify the outcome you want, pressure the business directly, and prepare the complaint before taking the next step.
Start with Ajust
Thinking about AFCA?
Before formal escalation, Ajust helps you organise your complaint, evidence, and outcome ask.
Free to get started. Only pay if you decide to go ahead.
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Independent consumer advocate
Ajust is independent and is not AFCA.
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Free to get started
You can start organising the complaint before deciding whether to go ahead.
Only pay if you go ahead
There is no charge just to get started.
02
When AFCA may still be the right path
Ajust is not AFCA. If the business has deadlocked, you need formal external dispute resolution, or the internal process is clearly exhausted, AFCA may still be the right next step.
Start with Ajust
03
What you need to get started
Bring the basics that help make the complaint clear and usable from the start, including receipts or statements, screenshots and emails, a timeline of events, contact attempts, and the outcome you want.
Start with Ajust
Start with Ajust before formal escalation
Ajust is an independent consumer advocate, not AFCA. It is free to get started, and you only pay if you decide to go ahead.
FAQs
Ajust helps you organise the complaint before formal escalation.
Is Ajust AFCA?
No. Ajust is an independent consumer advocate, not AFCA
Should I go to AFCA or start with Ajust first?
If you still need to organise the complaint, evidence, and outcome ask, Ajust can be a practical first step before formal escalation.
When is AFCA more likely to be the right path?
AFCA may be the right next step when the business has deadlocked, you need formal external dispute resolution, or the internal process is exhausted.
Do I pay to get started?
No. It is free to get started, and you only pay if you decide to go ahead.
What do I need to get started?
Bring receipts or statements, screenshots and emails, a timeline of events, contact attempts, and the outcome you want.
Start with Ajust before formal escalation
Independent consumer advocate, not AFCA. Free to get started, and you only pay if you decide to go ahead.
