01
Why starting with Ajust works better
Before you go through a formal process, there's a faster step. Tell us what's gone wrong. We'll write to the bank for you and push for a fair outcome. Most matters get sorted in days.
Start with Ajust
Thinking about AFCA?
If the bank's let you down, we can help. Often faster than AFCA, and we do the chasing for you.
Free to get started. Only pay if you decide to go ahead.
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Independent consumer advocate
Ajust is independent. We're not AFCA. We're on your side from the start.
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Free to get started
You can start organising the complaint before deciding whether to go ahead.
We do the chasing
We write to the bank for you. You get on with your life.
02
When AFCA is still the right path
If the bank won't budge, has gone silent, or you've tried everything direct, then AFCA might be the path. We'll tell you straight if that's where you're at.
Start with Ajust
03
What you need to get started
Bring the basics that help make the complaint clear, including receipts or statements, screenshots and emails, a timeline of events, contact attempts, and the outcome you want.
Start with Ajust
Start with Ajust before formal escalation
Ajust is an independent consumer advocate, not AFCA. It is free to get started, and you only pay if you decide to go ahead.
FAQs
Ajust helps you organise the complaint before formal escalation.
Are you AFCA?
No. Ajust is an independent consumer advocate, not AFCA.
Should I go to AFCA or start with you first?
If the bank hasn't dug in yet, starting with us is usually faster. If they've stalled you out and you need an external body, AFCA is the right call.
Will starting here slow me down with AFCA?
No. If you end up at AFCA, you'll get there faster and better prepared.
Do I pay to get started?
No. It is free to get started, and you only pay if you decide to go ahead.
What do I need to get started?
Bring receipts or statements, screenshots and emails, a timeline of events, contact attempts, and the outcome you want.
Start with Ajust before formal escalation
Independent consumer advocate, not AFCA. Free to get started, and you only pay if you decide to go ahead.
