Independent consumer advocate

Bank or insurer ignoring you? Get it sorted before AFCA.

When your bank or insurer has refused, ignored, or dragged out your complaint, we step in. We know what you are owed and how to escalate. Most cases sorted in days.

Start with Ajust

4.8 (556 Google reviews)

Free to start. Money back if we don’t get the result.

Ajust Online and ready to help

Start here before AFCA:

or tell us what happened

$1+ million recovered for Australian consumers

As featured in

Some recent wins for Ajust customers

What is Ajust

Ajust is an independent consumer advocate.

If your bank or insurer has stopped listening, we take the complaint off your hands and deal with them for you. We put it in writing, send it to the right team, and chase the reply.

If your bank or insurer still will not move, you finish with a documented case you can take to AFCA yourself.

“Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention.”

Nick B. · ANZ customer

What Ajust can help with

What Ajust can help with before AFCA.

Charges or account issues

Ajust contacts the provider first and helps push for a response.

Claims or service issues

Turn the issue into a clearer direct complaint before escalation.

No response

If the provider has gone quiet, create a cleaner complaint trail.

Escalation path

Work out whether AFCA or another path is right.

How it works

Three steps before AFCA.

Tell Ajust what happened

Share the provider, issue and response so far.

Ajust checks the path

The agent checks the rules, evidence and strongest request.

Ajust contacts the provider

We send the stronger direct complaint before escalation.

Before you start

A few quick answers.

It is free to talk to the agent and find out where you stand. If you decide to go ahead, our fee is around 10% of the amount you are trying to recover, and it is charged upfront. If we do not get the outcome, you get that fee back.

Ajust is an independent consumer advocate. We are an Australian company, not a government body and not AFCA. We act for you, not for your bank or insurer.

No. AFCA says the first step is usually to raise the problem with the firm directly, and to come to them if you are not satisfied with the response. Ajust does that step and keeps the record of it, so if you do go to AFCA you arrive with the history already in order.

Then you have lost nothing. You keep the full written record of what was sent and how they responded, ready to take to AFCA yourself, and your fee comes back to you.

Sometimes, yes. AFCA is free, and if you have already complained to your bank or insurer and given them a fair chance to fix it, you can go straight to them. Their online complaint form takes 30 to 50 minutes. Ajust is worth it when you would rather not handle the complaint yourself, or you are not sure how to put it.

Real banking and insurance outcomes

Get it sorted in days, not months.

“I have struggled for almost 4 months to get an insurance payout and Ajust got them to pay in just over a week.”

Karen B. · Insurance

“I stumbled across this website checking out how to complain about bank fees. I filled in a very simple form. In 24 hours or so I received an email from the bank saying they had paid $30 back into my account. Very easy.”

Jo S. · Bank fees

“The complete and utterly disgraceful incompetent service from Westpac’s fraud investigation team was swiftly sorted out using Ajust. I filed my online complaint on a Saturday and had the money back in my account on Tuesday from Westpac.”

TShirts Only · Westpac

“I was scammed of all my savings. The bank had given up. I contacted Ajust — after 10 days they got my money back. My Xmas was terrible but a new year of joy. Thankyou Ajust, ya’s are legends.”

Eric H. · Bank scam

Start with Ajust before AFCA.

Ajust is independent, not AFCA. Start free and let the agent contact the provider before you escalate.

Start with Ajust 4.8 (552 Google reviews)